support/

📄 AI Agents permission guide – Assembled 1,356w HTML · MD

📄 User profile for Timothy Schreffler – Assembled 34w HTML · MD

📄 Assembled Security: Frequently Asked Questions (FAQs) – Assembled 421w HTML · MD

📄 Interactive replies in AI Chat – Assembled 835w HTML · MD

📄 How does Assembled AI handle PII? – Assembled 246w HTML · MD

📄 User Memories – Assembled 316w HTML · MD

📄 Smart Fields: Accessing Browser and Page Data in Chat Agent Workflows – Assembled 941w HTML · MD

📄 Workflow bulk testing guide – Assembled 1,369w HTML · MD

📄 Smart Fields in Assembled AI – Assembled 1,138w HTML · MD

📄 Customizing staffing calculations – Assembled 590w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 38w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 21w HTML · MD

📄 How Assembled Voice Agents Interact with your CRM – Assembled 341w HTML · MD

📄 How to configure autosend user and bot allowlist settings for workflow replies – Assembled 501w HTML · MD

📄 Assembled AI for Case Categorization – Assembled 1,011w HTML · MD

📄 Contact Platforms – Assembled 201w HTML · MD

📄 User profile for Chris Wooten – Assembled 27w HTML · MD

📄 How the Email Knowledge Agent Works – Assembled 629w HTML · MD

📄 Best practices to optimize your support knowledge base for AI – Assembled 928w HTML · MD

📄 Assembled AI Knowledge Management: How does it work? – Assembled 480w HTML · MD

📄 Zendesk talk integration details – Assembled 287w HTML · MD

📄 Understanding advanced capacity splitting – Assembled 1,326w HTML · MD

📄 Salesforce: How Assembled Voice Agents Create Cases – Assembled 405w HTML · MD

📄 Security – Assembled 33w HTML · MD

📄 Internal vs external knowledge access levels – Assembled 537w HTML · MD

📄 AI Email Agent – Assembled 28w HTML · MD

📄 How to connect Zendesk QA (Klaus) – Assembled 281w HTML · MD

📄 Integrating a QA platform – Assembled 240w HTML · MD

📄 AI Voice Agent – Assembled 93w HTML · MD

📄 Knowledge Mapping – Assembled 500w HTML · MD

📄 Training & enablement – Assembled 987w HTML · MD

📄 Using knowledge opportunities to improve AI Agents (Limited Preview) – Assembled 359w HTML · MD

📄 Knowledge management – Assembled 354w HTML · MD

📄 iOS and Android SDK Installation – Assembled 1,004w HTML · MD

📄 QA Platforms – Assembled 128w HTML · MD

📄 AI Chat installation - advanced setup – Assembled 1,561w HTML · MD

📄 AI Chat installation - quick setup – Assembled 717w HTML · MD

📄 Understanding the Staffing Heatmap report – Assembled 594w HTML · MD

📄 How do I request time off? – Assembled 465w HTML · MD

📄 Assembled AI Agent for Chat: Overview – Assembled 1,387w HTML · MD

📄 How do I use my scorecard? – Assembled 837w HTML · MD

📄 How does Assembled handle sensitive information? – Assembled 811w HTML · MD

📄 How do I request changes to my schedule? – Assembled 547w HTML · MD

📄 What is Assembled? – Assembled 518w HTML · MD

📄 The Assembled glossary – Assembled 1,367w HTML · MD

📄 How do I change my settings? – Assembled 548w HTML · MD

📄 How do I use my Assembled schedule? – Assembled 365w HTML · MD

📄 How do I swap my shift? – Assembled 607w HTML · MD

📄 Understanding the Schedule analytics report – Assembled 328w HTML · MD

📄 Assembled API – Assembled 143w HTML · MD

📄 How does Assembled’s billing work? – Assembled 327w HTML · MD

📄 How do I report a security issue? – Assembled 478w HTML · MD

📄 Setting Up Integration Fields – Assembled 690w HTML · MD

📄 How does Assembled keep data secure? – Assembled 491w HTML · MD

📄 AI Chat: How to Configure your Assembled AI Chat Using an LLM – Assembled 864w HTML · MD

📄 How do I troubleshoot Copilot draft issues? – Assembled 1,140w HTML · MD

📄 User settings page – Assembled 344w HTML · MD

📄 AI Chat best practices and guidelines – Assembled 696w HTML · MD

📄 How to contact the Assembled team – Assembled 447w HTML · MD

📄 Are Assembled's products accessible? – Assembled 395w HTML · MD

📄 Measure your performance – Assembled 18w HTML · MD

📄 Managing your schedule – Assembled 120w HTML · MD

📄 Updated Chat UI – Assembled 859w HTML · MD

📄 Wrap up templates – Assembled 530w HTML · MD

📄 The basics – Assembled 18w HTML · MD

📄 Copilot Translations – Assembled 461w HTML · MD

📄 Assembled Office Hours – Assembled 358w HTML · MD

📄 AI Chat installation - embedded display mode – Assembled 458w HTML · MD

📄 Reply polisher – Assembled 353w HTML · MD

📄 Security, privacy, and compliance – Assembled 51w HTML · MD

📄 Accessibility – Assembled 22w HTML · MD

📄 Contact Assembled – Assembled 18w HTML · MD

📄 Agent guidance in Copilot – Assembled 420w HTML · MD

📄 Custom action buttons in Copilot – Assembled 428w HTML · MD

📄 The basics – Assembled 29w HTML · MD

📄 Accessing Assembled Copilot in Zendesk – Assembled 303w HTML · MD

📄 AI Copilot – Assembled 89w HTML · MD

📄 AI Chat Agent – Assembled 20w HTML · MD

📄 SCIM User Provisioning – Assembled 1,466w HTML · MD

📄 Understanding the Agent Scorecard – Assembled 1,144w HTML · MD

📄 Metrics and definitions – Assembled 2,894w HTML · MD

📄 Building workflows – Assembled 2,220w HTML · MD

📄 Setting up notifications in Assembled – Assembled 1,324w HTML · MD

📄 How do I automatically generate a schedule? – Assembled 1,283w HTML · MD

📄 Case Lifecycle metrics – Assembled 1,452w HTML · MD

📄 Admin Guide for Building AI workflows in Assembled – Assembled 1,908w HTML · MD

📄 Understanding Permissions in Assembled – Assembled 1,720w HTML · MD

📄 Case Enrichment - FAQ – Assembled 1,451w HTML · MD

📄 How do I manage time off requests? – Assembled 972w HTML · MD

📄 AI Workflows - Using Custom API Endpoint steps – Assembled 1,388w HTML · MD

📄 Understanding the Forecasted vs. actual report – Assembled 1,249w HTML · MD

📄 Event optimizations – Assembled 985w HTML · MD

📄 Forecast models – Assembled 1,953w HTML · MD

📄 Queue Design and Structure Best Practices – Assembled 1,485w HTML · MD

📄 Case Lifecycle Staffing Timeline – Assembled 272w HTML · MD

📄 Case lifecycle model (Salesforce Service Cloud) – Assembled 768w HTML · MD

📄 Kustomer – Assembled 1,082w HTML · MD

📄 Resolving outdated schedule changes on the Staffing timeline – Assembled 660w HTML · MD

📄 Recurring Events – Assembled 584w HTML · MD

📄 Using Guide Steps in Workflows – Assembled 502w HTML · MD

📄 Understanding the Staffing Timeline – Assembled 596w HTML · MD

📄 How do scheduling rules work? – Assembled 1,176w HTML · MD

📄 Viewing and formatting schedules – Assembled 824w HTML · MD

📄 Integrating a contact platform – Assembled 249w HTML · MD

📄 Can I measure how Copilot is helping my team? – Assembled 707w HTML · MD

📄 Daylight Savings – Assembled 278w HTML · MD

📄 What are working hours? – Assembled 1,168w HTML · MD

📄 Billing Report – Assembled 821w HTML · MD

📄 Events in Assembled – Assembled 842w HTML · MD

📄 Pre-build prep: Documenting workflows for automation – Assembled 718w HTML · MD

📄 Working with API Data Transformation in Workflows – Assembled 692w HTML · MD

📄 Updated time off requests – Assembled 328w HTML · MD

📄 How do I roll back schedule changes using scheduling history? – Assembled 465w HTML · MD

📄 Adding additional columns to Staffing timeline – Assembled 192w HTML · MD

📄 Deleted gap filling for Google Calendar meetings – Assembled 416w HTML · MD

📄 Case Lifecycle model (Amazon Connect) – Assembled 268w HTML · MD

📄 Case Lifecycle Real-Time Dashboard – Assembled 207w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 38w HTML · MD

📄 Understanding the Team Performance Report – Assembled 640w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 21w HTML · MD

📄 User profile for Richard – Assembled 41w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 38w HTML · MD

📄 'Agent Review' for Email workflows – Assembled 131w HTML · MD

📄 What is Assembled AI? – Assembled 737w HTML · MD

📄 Clock-in and clock-out metrics: schedule adherence – Assembled 317w HTML · MD

📄 Case Lifecycle model (only Salesforce Service Cloud and Amazon Connect) – Assembled 150w HTML · MD

📄 The Staffing Timeline – Assembled 107w HTML · MD

📄 AI Workflows – Assembled 152w HTML · MD

📄 Using Outliers and Adjustments for Forecasting accuracy – Assembled 764w HTML · MD

📄 Time off – Assembled 78w HTML · MD

📄 Automations – Assembled 32w HTML · MD

📄 Asynchronous SLA and Backlog Forecasting – Assembled 843w HTML · MD

📄 Agent states export – Assembled 285w HTML · MD

📄 Setting up your (non-Assembled) chatbot to work with Assembled – Assembled 357w HTML · MD

📄 How to connect Intercom – Assembled 778w HTML · MD

📄 Conversation uploads – Assembled 935w HTML · MD

📄 Restricted Sites – Assembled 442w HTML · MD

📄 Understanding the Trend Analytics report – Assembled 395w HTML · MD

📄 Agent state editing – Assembled 441w HTML · MD

📄 BPO Heatmaps – Assembled 381w HTML · MD

📄 How to contact the Assembled team – Assembled 447w HTML · MD

📄 Finding your forecast model – Assembled 594w HTML · MD

📄 Usage tagging in Zendesk – Assembled 435w HTML · MD

📄 Salesforce Service Cloud – Assembled 647w HTML · MD

📄 Understanding the Copilot usage report – Assembled 246w HTML · MD

📄 How to migrate to a new contact platform from an existing one – Assembled 357w HTML · MD

📄 Using Copilot – Assembled 24w HTML · MD

📄 Integrating Assembled AI with Zendesk – Assembled 325w HTML · MD

📄 Realtime reporting – Assembled 6w HTML · MD

📄 Assembled AI Metrics: Understanding CSAT – Assembled 223w HTML · MD

📄 Seasonal model configuration – Assembled 291w HTML · MD

📄 Performance reporting – Assembled 68w HTML · MD

📄 How to export your ticket mapping – Assembled 111w HTML · MD

📄 Alvaria Aspect Schedule Integration – Assembled 86w HTML · MD

📄 Publishing Test Schedules – Assembled 463w HTML · MD

📄 12585063881485 735w HTML · MD

📄 Templates – Assembled 88w HTML · MD

📄 Getting started – Assembled 141w HTML · MD

📄 Volume reporting – Assembled 51w HTML · MD

📄 Configuration – Assembled 58w HTML · MD

📄 New admins – Assembled 117w HTML · MD

📄 Assembled AI Roles and Permissions – Assembled 151w HTML · MD

📄 Metrics in Assembled – Assembled 231w HTML · MD

📄 Setting a template's time zone to account for daylight savings – Assembled 116w HTML · MD

📄 12585050692365 577w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 21w HTML · MD

📄 Uploading Historical Amazon Connect Contact Trace Record (CTR) Data in to Assembled – Assembled 170w HTML · MD

📄 BPO Management – Assembled 46w HTML · MD

📄 Reporting and Quality – Assembled 23w HTML · MD

📄 Forecasting – Assembled 142w HTML · MD

📄 Available Integrations in Assembled – Assembled 944w HTML · MD

📄 Data Connectors – Assembled 1,268w HTML · MD

📄 How does Assembled integrate with Workday? – Assembled 1,146w HTML · MD

📄 What other tools can I connect to Assembled? – Assembled 163w HTML · MD

📄 End of shift state exclusions – Assembled 388w HTML · MD

📄 Exporting to Google Sheets – Assembled 447w HTML · MD

📄 Overview & installation instructions for Assembled Chrome extension – Assembled 297w HTML · MD

📄 12585063882765 396w HTML · MD

📄 Tracking allowed websites via the Assembled Chrome extension – Assembled 692w HTML · MD

📄 Keyboard shortcuts – Assembled 254w HTML · MD

📄 User profile for Hari Jobanputra – Assembled 14w HTML · MD

📄 How to configure Okta for Assembled – Assembled 610w HTML · MD

📄 How do I upgrade or reconnect Assembled's Slack integration? – Assembled 666w HTML · MD

📄 Agent average handle time – Assembled 966w HTML · MD

📄 Best practices for accurate Zendesk agent states – Assembled 569w HTML · MD

📄 Upcoming event visibility & notifications via the Assembled Chrome extension – Assembled 184w HTML · MD

📄 Universal Search: Elevate Your Shortcut Game – Assembled 138w HTML · MD

📄 Zendesk time tracking via the Assembled Chrome extension – Assembled 417w HTML · MD

📄 Understanding the activity timeline with the Assembled Chrome extension – Assembled 509w HTML · MD

📄 Scheduling generation and rules – Assembled 3,453w HTML · MD

📄 Installing the Assembled App for Salesforce Service Cloud – Assembled 373w HTML · MD

📄 Installing the Assembled App for Zendesk – Assembled 255w HTML · MD

📄 Installing the Assembled Copilot for Salesforce Service Cloud – Assembled 244w HTML · MD

📄 Other – Assembled 52w HTML · MD

📄 How to configure SAML SSO for Assembled – Assembled 211w HTML · MD

📄 HRIS Platforms – Assembled 254w HTML · MD

📄 Assembled App for Salesforce – Assembled 55w HTML · MD

📄 Login Integrations – Assembled 83w HTML · MD

📄 User profile for Ryan P – Assembled 24w HTML · MD

📄 The basics – Assembled 18w HTML · MD

📄 Signing in – Assembled 83w HTML · MD

📄 Assembled App for Zendesk – Assembled 124w HTML · MD

📄 AI Agent for Voice: Overview – Assembled 510w HTML · MD

📄 How does the schedule assistant work? – Assembled 1,346w HTML · MD

📄 Retrieving Scheduled Hours Using the Assembled API – Assembled 1,117w HTML · MD

📄 AI Agents – Assembled 249w HTML · MD

📄 How does the mobile view of Assembled work? – Assembled 345w HTML · MD

📄 Staffing reporting – Assembled 142w HTML · MD

📄 Reports – Assembled 105w HTML · MD

📄 Assembled for agents – Assembled 67w HTML · MD

📄 About Assembled – Assembled 47w HTML · MD

📄 Get started – Assembled 41w HTML · MD

📄 How do I change the position of the chat launcher? – Assembled 505w HTML · MD

📄 How to connect Salesforce Service Cloud – Assembled 1,009w HTML · MD

📄 Recipe for Assembled time off notifications in Slack – Assembled 280w HTML · MD

📄 Layers – Assembled 699w HTML · MD

📄 Setting up your Slack integration – Assembled 214w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 21w HTML · MD

📄 User segments – Assembled 499w HTML · MD

📄 Setting up the Slack app – Assembled 180w HTML · MD

📄 Understanding AI Experience Scores & Outcomes – Assembled 593w HTML · MD

📄 WFM Integrations – Assembled 1,386w HTML · MD

📄 How do I create time off rules? – Assembled 678w HTML · MD

📄 Understanding Realtime overview – Assembled 1,839w HTML · MD

📄 Creating and modifying schedules – Assembled 945w HTML · MD

📄 Attributes: sites and teams – Assembled 359w HTML · MD

📄 Queue configuration & ticket exclusions – Assembled 1,849w HTML · MD

📄 Workforce management – Assembled 231w HTML · MD

📄 MCP Connectors for Assembled AI – Assembled 2,076w HTML · MD

📄 Understanding Realtime analysis – Assembled 1,425w HTML · MD

📄 The People page – Assembled 1,560w HTML · MD

📄 Zendesk Webhooks for Assembled AI – Assembled 240w HTML · MD

📄 How to deactivate, delete, or restore a person in Assembled – Assembled 265w HTML · MD

📄 Shift swap requests – Assembled 895w HTML · MD

📄 How do I use Copilot in Zendesk? – Assembled 1,061w HTML · MD

📄 Assembled MCP Server – Assembled 1,417w HTML · MD

📄 Five9 and Assembled: Integration Guide – Assembled 1,497w HTML · MD

📄 Understanding the Forecast Management page – Assembled 1,180w HTML · MD

📄 How to connect Zendesk Chat – Assembled 1,068w HTML · MD

📄 Schedule revision and future change requests – Assembled 619w HTML · MD

📄 Managing roles and permissions – Assembled 718w HTML · MD

📄 Queue/Exclusion AND Rules – Assembled 789w HTML · MD

📄 Configuring agent state mappings – Assembled 488w HTML · MD

📄 BPO Planning – Assembled 833w HTML · MD

📄 How to configure Okta for Assembled – Assembled 609w HTML · MD

📄 Using templates – Assembled 817w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 21w HTML · MD

📄 ServiceNow Integration – Assembled 1,062w HTML · MD

📄 Using Brand Studio to manage your AI agents – Assembled 855w HTML · MD

📄 Reviewing Quality evaluations – Assembled 552w HTML · MD

📄 Release Notes – Assembled 38w HTML · MD

📄 Faster Assembled Reporting – Assembled 676w HTML · MD

📄 How to configure SAML SSO for Assembled – Assembled 211w HTML · MD

📄 Admin – Assembled 155w HTML · MD

📄 Schedule change requests general overview – Assembled 61w HTML · MD

📄 People management – Assembled 34w HTML · MD

📄 Schedule change requests – Assembled 121w HTML · MD

📄 Occupancy in Assembled – Assembled 393w HTML · MD

📄 Forecast totals uploads – Assembled 864w HTML · MD

📄 Contact Platforms – Assembled 160w HTML · MD

📄 How to connect Zendesk Messaging – Assembled 460w HTML · MD

📄 How to connect Zendesk Support – Assembled 1,148w HTML · MD

📄 Setting Up the Amazon Connect Integration – Assembled 2,921w HTML · MD

📄 Amazon Connect | Setup Option 3: Existing s3 Bucket – Assembled 368w HTML · MD

📄 Amazon Connect | Setup Option 2: Existing Streams Setup – Assembled 374w HTML · MD

📄 Amazon Connect | Setup Option 1: No Existing Streams or Buckets – Assembled 267w HTML · MD

📄 Submit a request – Assembled 37w HTML · MD

📄 Assembled Chrome Extension – Assembled 116w HTML · MD

📄 Time tracking in Zendesk – Assembled 1,368w HTML · MD

📄 How to connect Kustomer – Assembled 1,029w HTML · MD

📄 Setting up your Workday integration – Assembled 1,304w HTML · MD

📄 How to connect Zendesk Talk – Assembled 966w HTML · MD

📄 Connected apps – Assembled 270w HTML · MD

📄 UJET integration details – Assembled 467w HTML · MD

📄 Zendesk unified agent statuses – Assembled 512w HTML · MD

📄 How to connect Gladly – Assembled 851w HTML · MD

📄 Using the Google Calendar → Assembled integration – Assembled 427w HTML · MD

📄 How-to connect Zoom Contact Center (ZCC) – Assembled 184w HTML · MD

📄 Setting Up the Dixa Integration – Assembled 708w HTML · MD

📄 Using the Assembled App for Zendesk – Assembled 478w HTML · MD

📄 Setting up your Hibob integration – Assembled 489w HTML · MD

📄 Receiving schedule notifications – Assembled 232w HTML · MD

📄 How to Connect Talkdesk – Assembled 216w HTML · MD

📄 Setting up Google Calendar keyword event mapping – Assembled 333w HTML · MD

📄 How to connect to Genesys Cloud – Assembled 407w HTML · MD

📄 Setting Up the Gorgias Integration – Assembled 415w HTML · MD

📄 Switching from secondary Google Calendar to primary Google Calendar syncs and vice versa – Assembled 76w HTML · MD

📄 Setting up the NICE inContact Integration – Assembled 385w HTML · MD

📄 How to connect MaestroQA – Assembled 281w HTML · MD

📄 How-to connect UJET – Assembled 217w HTML · MD

📄 Using the Assembled → Google Calendar integration – Assembled 163w HTML · MD

📄 Integrating with Guru – Assembled 346w HTML · MD

📄 Integrating with Confluence – Assembled 305w HTML · MD

📄 Integrating with Helpjuice – Assembled 219w HTML · MD

📄 Integrating with Google Drive – Assembled 153w HTML · MD

📄 How to connect Observe.AI – Assembled 124w HTML · MD

📄 Integrating with Notion – Assembled 127w HTML · MD

📄 Managing extra work and voluntary time off slots – Assembled 801w HTML · MD

📄 Agent shift patterns – Assembled 1,085w HTML · MD

📄 The page you were looking for doesn't exist – Assembled 38w HTML · MD

📄 How to connect Five9 – Assembled 839w HTML · MD

📄 Google Calendar – Assembled 37w HTML · MD

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