Available Integrations in Assembled – Assembled
Assembled connects with the tools your support team already uses, so you can manage your workforce without switching platforms. This article covers every out-of-the-box integration available, what each one does, and how to get started. If you need to connect a platform that isn't listed here, you can also build a custom integration using the Assembled API.
What does "out-of-the-box" mean?
When Assembled describes an integration as out-of-the-box, it means:
- Assembled built it: we own the code and the connection.
- Assembled maintains it: we monitor it continuously and fix issues proactively across all customers using it.
- It's fast to set up: in most cases, you just enter admin credentials or an API key and data starts flowing immediately.
Available Integrations by Category
📞 CCaaS & Telephony
These integrations pull in call and contact volume data to power forecasting, real-time monitoring, and scheduling.
| Integration | What it does | How to connect |
|---|---|---|
| Amazon Connect | Connect Amazon Connect to track realtime performance on Assembled. | Setup guide |
| Five9 | Map calls and text interactions from Five9 to create custom queues and track realtime performance. | Setup guide |
| Genesys | Fetch agent states and ticket data from Genesys Cloud. | Contact support@assembledhq.com |
| NICE inContact | Fetch agent states and ticket data from NICE inContact. | Setup guide |
| Talkdesk | Map call reports from Talkdesk to create custom queues and track realtime performance. | Contact support@assembledhq.com |
| UJET | Map cases from UJET to create custom queues and track realtime performance. | Setup guide |
| Zendesk Chat | Map tickets from Zendesk Chat to create custom queues and track realtime performance. | Setup guide |
| Zendesk Talk | Map tickets from Zendesk Talk to create custom queues and track realtime performance. | Setup guide |
| Zoom Contact Center | Connect Zoom Contact Center to track realtime performance on Assembled. | Setup guide |
🖥️ Help Desk & CRM
These integrations bring your ticket and conversation data into Assembled, enabling accurate queue tracking, historical forecasting, and real-time agent monitoring.
| Integration | What it does | How to connect |
|---|---|---|
| Dixa | Integrate real-time conversation data from Dixa to create smarter schedules and forecasts. | Setup guide |
| Gladly | Map conversations from Gladly to create custom queues and track realtime performance. | In-app: Configure integration |
| Intercom | Map conversations from Intercom to create custom queues and track realtime performance. | Setup guide |
| Kustomer | Map conversations from Kustomer to create custom queues and track realtime performance. | Setup guide |
| Salesforce Service Cloud | Map cases from Salesforce to create custom queues and track realtime performance. | Setup guide |
| ServiceNow | Map tasks and agent activity from ServiceNow to create custom queues and track realtime performance. | In-app: Configure integration |
🗂️ HRIS & Time-Off Management
These integrations keep your agent roster and time-off data in sync without any manual effort.
| Integration | What it does | How to connect |
|---|---|---|
| Hibob | Pull approved time off from Hibob directly into Assembled. | Setup guide |
| UKG | Sync time off with UKG. | In-app: Configure integration |
| Workday | Pull approved time off and leave of absence from Workday. | Setup guide |
✅ Quality Assurance
These integrations bring QA scores into Assembled so you can track agent performance alongside scheduling and adherence data.
| Integration | What it does | How to connect |
|---|---|---|
| Klaus (Zendesk QA) | Map QA data from Klaus to provide additional metrics when tracking agent performance. | Setup guide |
| Observe.AI | Map data from Observe.AI to provide additional metrics when tracking agent performance. | Setup guide |
| Rippit (formerly MaestroQA) | Pull quality assurance scores into the Agent Scorecard to unlock agent coaching insights. | Setup guide |
💬 Collaboration & Productivity
| Integration | What it does | How to connect |
|---|---|---|
| Slack | Monitor currently scheduled agents from Assembled via Slack. | Setup guide |
| Google Calendar | Automatically sync Assembled schedules to your agents' personal Google Calendars. | Setup guide |
🔧 Assembled-Native Add-ons
These tools extend Assembled's functionality within other platforms your agents already work in.
| Integration | What it does | How to connect |
|---|---|---|
| Assembled Chrome Extension | Increase accuracy for Zendesk tracking, track activity on approved websites, and notify agents about upcoming events. | Enable from the integrations page |
| Assembled App for Salesforce | Allow agents to view their schedules in Salesforce Service Cloud and submit time-off and schedule change requests directly from Salesforce. | Help center documentation |
Don't see your platform? Build a custom integration with the Assembled API
If your platform isn't listed above, you can connect it to Assembled using our REST API. Nearly every object in Assembled - agents, schedules, activities, forecasts, time-off, conversations, and more - is accessible via API, giving you full flexibility to build exactly the integration your team needs.
What you can do with the Assembled API:
- Manage people and roles: Create, update, and deactivate agents programmatically.
- Push agent states: Send real-time agent activity from any platform to power adherence tracking.
- Sync conversations: Bulk-import or update conversation records from any tool.
- Pull forecasts and actuals: Retrieve forecast data and compare it against actuals for custom reporting.
- Manage time off: Read and respond to time-off requests via API.
- Submit QA scores: Push quality assurance scores from any QA platform to the Agent Scorecard.
- Generate reports: Programmatically pull adherence, agent ticket stats, and handle time reports.
- Manage scheduling requirements: Read and write staffing requirements for any queue or channel.
Getting started:
- Head to Company Settings > Assembled API in your Assembled account to generate an API key.
- Review the full Assembled API documentation for endpoint references, authentication details, and example requests.
- Questions? Reach out to support@assembledhq.com - our team is happy to help you plan your integration.
Note: The Assembled API requires token-based authentication and is subject to rate limiting. See the authentication and rate limiting sections of the API docs for details.
Need something not listed here?
We're always expanding our integrations library. If you'd like to request a new out-of-the-box integration, email us at support@assembledhq.com with details about the platform and your use case. We'd love to hear from you!