## Overview

The Copilot Reply polisher is an AI-powered writing assistant that helps you refine customer support responses directly within Zendesk. It improves tone, clarity, and professionalism of draft responses you've already written without changing your intended message.

## Key features

### Polish actions

- **Tidy up**: Improves grammar, punctuation, and overall readability
- **Expand**: Lengthens your message while preserving key information
- **Add empathy**: Adds warmth and approachability to your response
- **Custom prompt**: Apply specific instructions or style preferences to your text

### Additional Tools

- **Translate**: Convert your response to different languages
- **Replace in editor**: Move your refined response directly back to Zendesk (or copy to clipboard using Command + C)

## How to use the Reply polisher

### Getting started

1. **Draft your response**: Start by writing your initial reply in the Zendesk text editor
2. **Open Reply polisher**: Click the Assembled button in your Zendesk toolbar to open the Reply Polisher (note: your text from Zendesk will automatically populate in the Reply Polisher)
3. **Choose your polish action**: Select from the available options (Tidy up, Expand, etc.)
4. **Review and refine**: Make any additional adjustments as needed
5. **Finalize**: Use "Replace in editor" to move your polished response back to Zendesk

### Translation Feature

The translation tool allows you to convert your response into different languages. Simply:

1. Complete your response in your preferred language
2. Click "Translate"
3. Select your target language
4. Review the translated version
5. Choose which version to use in your final response

## Best practices

- **Start with your own words**: The tool works best when you provide your initial thoughts or draft
- **Be specific with custom prompts**: If using the custom prompt feature, provide clear instructions like "make this more empathetic" or "add a call to action"
- **Use iteratively**: Feel free to apply multiple polish actions to achieve your desired result

### When to Use the Reply Polisher

- You've written a draft but want to improve its tone or clarity
- You need to make a response more professional or friendly
- You want to ensure your message is concise and well-structured
- You're communicating in a second language and want to polish grammar

### When Not to Use the Reply Polisher

- You need to generate a response from scratch