AI Agents – Assembled
Getting started
- What is Assembled AI?
- Using Brand Studio to manage your AI agents
- Assembled AI Roles and Permissions
- Integrating Assembled AI with Zendesk
- Zendesk Webhooks for Assembled AI
AI Copilot
- Custom action buttons in Copilot
- How do I troubleshoot Copilot draft issues?
- Accessing Assembled Copilot in Zendesk
- Reply polisher
- Copilot Translations
- Wrap up templates
AI Workflows
- Admin Guide for Building AI workflows in Assembled
- Data Connectors
- MCP Connectors for Assembled AI
- Building workflows
- Case Enrichment - FAQ
- Pre-build prep: Documenting workflows for automation
AI Voice Agent
- Salesforce: How Assembled Voice Agents Create Cases
- How Assembled Voice Agents Interact with your CRM
- Zendesk talk integration details
- AI Agent for Voice: Overview
AI Chat Agent
- How do I change the position of the chat launcher?
- Updated Chat UI
- Assembled AI Agent for Chat: Overview
- AI Chat installation - quick setup
- AI Chat installation - advanced setup
- AI Chat installation - embedded display mode
AI Email Agent
Knowledge management
- Using knowledge opportunities to improve AI Agents (Limited Preview)
- Knowledge Mapping
- Assembled AI Knowledge Management: How does it work?
- Internal vs external knowledge access levels
- Best practices to optimize your support knowledge base for AI
- Integrating with Guru
Reporting and Quality
- Understanding AI Experience Scores & Outcomes
- Understanding the Copilot usage report
- Usage tagging in Zendesk
- Assembled AI Metrics: Understanding CSAT
- Reviewing Quality evaluations