On the [_Agent scorecard_](https://app.assembledhq.com/reports/agent-scorecard) timeline, we have the ability to export agent states to a CSV. This provides a report of states for one agent, all agents, or a select few during the specified time frame. Use this to have your own tracking and calculations of agents' states.
### Steps to export:
1. Go _[Reports](https://app.assembledhq.com/reports) \>_ _Agent scorecard_.
2. If you have a specific agent that you would like to export their states, go to their report. Otherwise, choose any agent.
3. Scroll down to the timeline.
4. Click the **Export agent states** button on the right.
5. Select the desired agents to export. You can export all agents or filter it down by team or queue.
6. Select the desired integration to export the states from. This will show only integrations you have connected to your Assembled instance.
7. Select the desired time frame to export. The time zone is based on your account preference.
8. Click **Export.**
A CSV will be available after the download completes. Here is an example of the data provided:
| **Platform** | **Start Time** | **Start Time Timezone** | **End Time** | **End Time Timezone** | **State** | **Ticket ID** | **Ticket Status** | **Modified At** | **Modified At Timezone** |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| zendesk_clock_in | 2022-10-11
10:15:00 | (GMT-04:00) EDT | 2023-01-09
15:43:31 | (GMT-05:00) EST | Offline | | | 2022-10-05
11:49:55 | (GMT-04:00) EDT |
- The **Platform** is the integration that we get the state from.
- **Start time** is the beginning when we got the state.
- **End time** is when the state stopped or switched.
- **State** is the agent state from the integration.
- (Zendesk only) If the agent is looking at a ticket, we share the **Ticket ID** and **Ticket Status**.
- **Modified At** is the last update we got for this state. It would be when it was last modified or stopped.
Any questions or concerns can be directed to [support@assembledhq.com](mailto:support@assembledhq.com).