How to connect MaestroQA – Assembled

QA integrations are available on our Pro and Enterprise tier. If you are interested in utilizing this integration but need a different tier, please reach out to support@assembledhq.com.

This is a short guide aimed at helping you get started with MaestroQA as soon as possible.

Before you connect to Assembled

• Navigate to MaestroQA API page and follow the steps listed to retrieve your API key. This is required for us to be able to connect to your MaestroQA instance to retrieve your QA data.

Connecting to Assembled

• Navigate to Settings > Integrations > Integration directory
• Look for the MaestroQA logo, and click “Add”
• Enter the API key that you retrieved in the earlier step.
• Click “Connect with MaestroQA”
• Once done, you should be redirected back to Settings > Teamwide integrations and you should see the word “Sync in progress”, ultimately changing to “Synced” once we complete the backfill.

Using MaestroQA

• Once you see the “Synced” indicator, it means that we’ve completed the backfill of your data, and all the MaestroQA metrics are now in Assembled.
• Navigate to the Agent Scorecard via Reports > Agent Scorecard, and you should now see a chart with your QA data.

FAQ

• On MaestroQA, we look at the total_scores metric that you see in your report when calculating the scores.

• We also look at the ticket_created_at metric that you see on MaestroQA when generating your reports

• We do not look at date_graded when parsing the results, so do keep that in mind when checking if your data sources are valid.

• We poll MaestroQA every 5 minutes to get the latest QA data.

Troubleshooting

• If you find any inconsistencies with your data, please reach out to support@assembledhq.com