Performance Reporting

Overview

Performance reporting is essential for understanding the metrics and outcomes of your team's efforts. It helps in evaluating individual and team performance effectively.

Key Metrics

• Agent Performance Metrics
• Schedule Adherence
• Agent States
• Performance Scorecards

Resources

• Assembled MCP Server
• Can I measure how Copilot is helping my team?
• Clock-in and clock-out metrics: schedule adherence
• Agent states export
• Understanding the Agent Scorecard
• Understanding the Team Performance Report