New admins – Assembled

How to contact the Assembled team

For support or inquiries, you can contact the Assembled team using the instructions outlined in the following documentation.

Configuring agent state mappings

This article provides details on how to properly configure agent state mappings for your team.

Attributes: sites and teams

Learn about different attributes associated with sites and teams within Assembled and how to manage them.

Integrating a contact platform

Detailed steps to integrate a contact platform seamlessly with Assembled for better communication.

Queue configuration & ticket exclusions

Configuration options for queues and how to exclude certain tickets based on your criteria.

Events in Assembled

A thorough explanation of how events are managed in Assembled and their significance in operations.