## Getting started

- [What is Assembled AI?](https://support.assembled.com/hc/en-us/articles/21981760044813-What-is-Assembled-AI)
- [Using Brand Studio to manage your AI agents](https://support.assembled.com/hc/en-us/articles/29803191197581-Using-Brand-Studio-to-manage-your-AI-agents)
- [Assembled AI Roles and Permissions](https://support.assembled.com/hc/en-us/articles/35750617796877-Assembled-AI-Roles-and-Permissions)
- [Integrating Assembled AI with Zendesk](https://support.assembled.com/hc/en-us/articles/21987067955725-Integrating-Assembled-AI-with-Zendesk)
- [Zendesk Webhooks for Assembled AI](https://support.assembled.com/hc/en-us/articles/41557913054861-Zendesk-Webhooks-for-Assembled-AI)

## AI Copilot

- [Custom action buttons in Copilot](https://support.assembled.com/hc/en-us/articles/42747029750669-Custom-action-buttons-in-Copilot)
- [How do I troubleshoot Copilot draft issues?](https://support.assembled.com/hc/en-us/articles/42289861910797-How-do-I-troubleshoot-Copilot-draft-issues)
- [Accessing Assembled Copilot in Zendesk](https://support.assembled.com/hc/en-us/articles/40850623578381-Accessing-Assembled-Copilot-in-Zendesk)
- [Reply polisher](https://support.assembled.com/hc/en-us/articles/37248300343309-Reply-polisher)
- [Copilot Translations](https://support.assembled.com/hc/en-us/articles/35791382215053-Copilot-Translations)
- [Wrap up templates](https://support.assembled.com/hc/en-us/articles/35751448508045-Wrap-up-templates)

## AI Workflows

- [Admin Guide for Building AI workflows in Assembled](https://support.assembled.com/hc/en-us/articles/46925554022669-Admin-Guide-for-Building-AI-workflows-in-Assembled)
- [Data Connectors](https://support.assembled.com/hc/en-us/articles/46918836914957-Data-Connectors)
- [MCP Connectors for Assembled AI](https://support.assembled.com/hc/en-us/articles/42078579457549-MCP-Connectors-for-Assembled-AI)
- [Building workflows](https://support.assembled.com/hc/en-us/articles/35510271542541-Building-workflows)
- [Case Enrichment - FAQ](https://support.assembled.com/hc/en-us/articles/37416518592269-Case-Enrichment-FAQ)
- [Pre-build prep: Documenting workflows for automation](https://support.assembled.com/hc/en-us/articles/37039668289293-Pre-build-prep-Documenting-workflows-for-automation)

## AI Voice Agent

- [Salesforce: How Assembled Voice Agents Create Cases](https://support.assembled.com/hc/en-us/articles/41095339536909-Salesforce-How-Assembled-Voice-Agents-Create-Cases)
- [How Assembled Voice Agents Interact with your CRM](https://support.assembled.com/hc/en-us/articles/41095170985229-How-Assembled-Voice-Agents-Interact-with-your-CRM)
- [Zendesk talk integration details](https://support.assembled.com/hc/en-us/articles/35751283319437-Zendesk-talk-integration-details)
- [AI Agent for Voice: Overview](https://support.assembled.com/hc/en-us/articles/35694204231565-AI-Agent-for-Voice-Overview)

## AI Chat Agent

- [How do I change the position of the chat launcher?](https://support.assembled.com/hc/en-us/articles/47169090013069-How-do-I-change-the-position-of-the-chat-launcher)
- [Updated Chat UI](https://support.assembled.com/hc/en-us/articles/46717256240525-Updated-Chat-UI)
- [Assembled AI Agent for Chat: Overview](https://support.assembled.com/hc/en-us/articles/35125946046477-Assembled-AI-Agent-for-Chat-Overview)
- [AI Chat installation - quick setup](https://support.assembled.com/hc/en-us/articles/33739474023693-AI-Chat-installation-quick-setup)
- [AI Chat installation - advanced setup](https://support.assembled.com/hc/en-us/articles/33739515754637-AI-Chat-installation-advanced-setup)
- [AI Chat installation - embedded display mode](https://support.assembled.com/hc/en-us/articles/43052807261837-AI-Chat-installation-embedded-display-mode)

## AI Email Agent

- [How the Email Knowledge Agent Works](https://support.assembled.com/hc/en-us/articles/43637851710605-How-the-Email-Knowledge-Agent-Works)
- [Assembled AI for Case Categorization](https://support.assembled.com/hc/en-us/articles/35450695645581-Assembled-AI-for-Case-Categorization)

## Knowledge management

- [Using knowledge opportunities to improve AI Agents (Limited Preview)](https://support.assembled.com/hc/en-us/articles/44951647992717-Using-knowledge-opportunities-to-improve-AI-Agents-Limited-Preview)
- [Knowledge Mapping](https://support.assembled.com/hc/en-us/articles/36233038281869-Knowledge-Mapping)
- [Assembled AI Knowledge Management: How does it work?](https://support.assembled.com/hc/en-us/articles/26722701998733-Assembled-AI-Knowledge-Management-How-does-it-work)
- [Internal vs external knowledge access levels](https://support.assembled.com/hc/en-us/articles/27380002716045-Internal-vs-external-knowledge-access-levels)
- [Best practices to optimize your support knowledge base for AI](https://support.assembled.com/hc/en-us/articles/30938373560589-Best-practices-to-optimize-your-support-knowledge-base-for-AI)
- [Integrating with Guru](https://support.assembled.com/hc/en-us/articles/21982681999885-Integrating-with-Guru)

## Reporting and Quality

- [Understanding AI Experience Scores & Outcomes](https://support.assembled.com/hc/en-us/articles/43060051891725-Understanding-AI-Experience-Scores-Outcomes)
- [Understanding the Copilot usage report](https://support.assembled.com/hc/en-us/articles/35772785191821-Understanding-the-Copilot-usage-report)
- [Usage tagging in Zendesk](https://support.assembled.com/hc/en-us/articles/31869750990733-Usage-tagging-in-Zendesk)
- [Assembled AI Metrics: Understanding CSAT](https://support.assembled.com/hc/en-us/articles/25785923095693-Assembled-AI-Metrics-Understanding-CSAT)
- [Reviewing Quality evaluations](https://support.assembled.com/hc/en-us/articles/21869938807437-Reviewing-Quality-evaluations)

## Security

- [Assembled Security: Frequently Asked Questions (FAQs)](https://support.assembled.com/hc/en-us/articles/21987166296589-Assembled-Security-Frequently-Asked-Questions-FAQs)
- [AI Agents permission guide](https://support.assembled.com/hc/en-us/articles/43989515767565-AI-Agents-permission-guide)
- [How does Assembled AI handle PII?](https://support.assembled.com/hc/en-us/articles/21987247075853-How-does-Assembled-AI-handle-PII?)