Assembled connects with the tools your support team already uses, so you can manage your workforce without switching platforms. This article covers every out-of-the-box integration available, what each one does, and how to get started. If you need to connect a platform that isn't listed here, you can also build a custom integration using the Assembled API.

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## What does "out-of-the-box" mean?

When Assembled describes an integration as out-of-the-box, it means:

- **Assembled built it:** we own the code and the connection.
- **Assembled maintains it:** we monitor it continuously and fix issues proactively across all customers using it.
- **It's fast to set up:** in most cases, you just enter admin credentials or an API key and data starts flowing immediately.

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## Available Integrations by Category

### 📞 CCaaS & Telephony

These integrations pull in call and contact volume data to power forecasting, real-time monitoring, and scheduling.

| Integration | What it does | How to connect |
| --- | --- | --- |
| Amazon Connect | Connect Amazon Connect to track realtime performance on Assembled. | [Setup guide](https://support.assembled.com/hc/en-us/articles/10791926535693-Setting-Up-the-Amazon-Connect-Integration) |
| Five9 | Map calls and text interactions from Five9 to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/15418973741197-How-to-connect-Five9) |
| Genesys | Fetch agent states and ticket data from Genesys Cloud. | Contact [support@assembledhq.com](mailto:support@assembledhq.com) |
| NICE inContact | Fetch agent states and ticket data from NICE inContact. | [Setup guide](https://support.assembled.com/hc/en-us/articles/43276639026061-Setting-up-the-NICE-inContact-Integration) |
| Talkdesk | Map call reports from Talkdesk to create custom queues and track realtime performance. | Contact [support@assembledhq.com](mailto:support@assembledhq.com) |
| UJET | Map cases from UJET to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/4423967347597-How-to-connect-UJET) |
| Zendesk Chat | Map tickets from Zendesk Chat to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/15220484229389-How-to-connect-Zendesk-Chat) |
| Zendesk Talk | Map tickets from Zendesk Talk to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/15316058581773-How-to-connect-Zendesk-Talk) |
| Zoom Contact Center | Connect Zoom Contact Center to track realtime performance on Assembled. | [Setup guide](https://support.assembled.com/hc/en-us/articles/8670255427725-How-to-connect-Zoom-Contact-Center-ZCC) |

### 🖥️ Help Desk & CRM

These integrations bring your ticket and conversation data into Assembled, enabling accurate queue tracking, historical forecasting, and real-time agent monitoring.

| Integration | What it does | How to connect |
| --- | --- | --- |
| Dixa | Integrate real-time conversation data from Dixa to create smarter schedules and forecasts. | [Setup guide](https://support.assembled.com/hc/en-us/articles/40710894248717-Setting-Up-the-Dixa-Integration) |
| Gladly | Map conversations from Gladly to create custom queues and track realtime performance. | In-app: Configure integration |
| Intercom | Map conversations from Intercom to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/15384102306445-How-to-connect-Intercom) |
| Kustomer | Map conversations from Kustomer to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/12317657409037-How-to-connect-Kustomer) |
| Salesforce Service Cloud | Map cases from Salesforce to create custom queues and track realtime performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/12908775529229-How-to-connect-Salesforce-Service-Cloud) |
| ServiceNow | Map tasks and agent activity from ServiceNow to create custom queues and track realtime performance. | In-app: Configure integration |

### 🗂️ HRIS & Time-Off Management

These integrations keep your agent roster and time-off data in sync without any manual effort.

| Integration | What it does | How to connect |
| --- | --- | --- |
| Hibob | Pull approved time off from Hibob directly into Assembled. | [Setup guide](https://support.assembled.com/hc/en-us/articles/5304439170829-Setting-up-your-Hibob-integration) |
| UKG | Sync time off with UKG. | In-app: Configure integration |
| Workday | Pull approved time off and leave of absence from Workday. | [Setup guide](https://support.assembled.com/hc/en-us/articles/5304634311949-Setting-up-your-Workday-integration) |

### ✅ Quality Assurance

These integrations bring QA scores into Assembled so you can track agent performance alongside scheduling and adherence data.

| Integration | What it does | How to connect |
| --- | --- | --- |
| Klaus (Zendesk QA) | Map QA data from Klaus to provide additional metrics when tracking agent performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/14655507168653-How-to-connect-Zendesk-QA-Klaus) |
| Observe.AI | Map data from Observe.AI to provide additional metrics when tracking agent performance. | [Setup guide](https://support.assembled.com/hc/en-us/articles/29650602620685-How-to-connect-Observe-AI) |
| Rippit (formerly MaestroQA) | Pull quality assurance scores into the Agent Scorecard to unlock agent coaching insights. | [Setup guide](https://support.assembled.com/hc/en-us/articles/5156145391245-How-to-connect-MaestroQA) |

### 💬 Collaboration & Productivity

| Integration | What it does | How to connect |
| --- | --- | --- |
| Slack | Monitor currently scheduled agents from Assembled via Slack. | [Setup guide](https://support.assembled.com/hc/en-us/articles/4414684313741-Setting-up-your-Slack-integration) |
| Google Calendar | Automatically sync Assembled schedules to your agents' personal Google Calendars. | [Setup guide](https://support.assembled.com/hc/en-us/articles/4414677304845-Using-the-Google-Calendar-Assembled-integration) |

### 🔧 Assembled-Native Add-ons

These tools extend Assembled's functionality within other platforms your agents already work in.

| Integration | What it does | How to connect |
| --- | --- | --- |
| Assembled Chrome Extension | Increase accuracy for Zendesk tracking, track activity on approved websites, and notify agents about upcoming events. | Enable from the integrations page |
| Assembled App for Salesforce | Allow agents to view their schedules in Salesforce Service Cloud and submit time-off and schedule change requests directly from Salesforce. | [Help center documentation](https://support.assembled.com/hc/en-us) |

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## Don't see your platform? Build a custom integration with the Assembled API

If your platform isn't listed above, you can connect it to Assembled using our REST API. Nearly every object in Assembled - agents, schedules, activities, forecasts, time-off, conversations, and more - is accessible via API, giving you full flexibility to build exactly the integration your team needs.

**What you can do with the Assembled API:**

- **Manage people and roles:** Create, update, and deactivate agents programmatically.
- **Push agent states:** Send real-time agent activity from any platform to power adherence tracking.
- **Sync conversations:** Bulk-import or update conversation records from any tool.
- **Pull forecasts and actuals:** Retrieve forecast data and compare it against actuals for custom reporting.
- **Manage time off:** Read and respond to time-off requests via API.
- **Submit QA scores:** Push quality assurance scores from any QA platform to the Agent Scorecard.
- **Generate reports:** Programmatically pull adherence, agent ticket stats, and handle time reports.
- **Manage scheduling requirements:** Read and write staffing requirements for any queue or channel.

**Getting started:**

1. Head to **Company Settings > Assembled API** in your Assembled account to generate an API key.
2. Review the full [Assembled API documentation](https://developers.assembledhq.com/) for endpoint references, authentication details, and example requests.
3. Questions? Reach out to [support@assembledhq.com](mailto:support@assembledhq.com) - our team is happy to help you plan your integration.

> _Note: The Assembled API requires token-based authentication and is subject to rate limiting. See the authentication and rate limiting sections of the API docs for details._

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## Need something not listed here?

We're always expanding our integrations library. If you'd like to request a new out-of-the-box integration, email us at [support@assembledhq.com](mailto:support@assembledhq.com) with details about the platform and your use case. We'd love to hear from you!