Assembled AI can leverage your Helpjuice knowledge base to help craft customer replies and provide information at an agent’s fingertips.

Helpjuice API Integration

1. Navigate to the Integrations page within the Setup menu and select Configure Integration.

2. Generate an API key from Helpjuice your Company Settings > API credentials and copy into the API Key input.

3. Input your company’s Helpjuice subdomain.

4. Click Submit and we’ll begin syncing all Helpjuice information for you. Every 15 minutes, Assembled AI will look through this folder, and sync any articles that have changed since the last time it checked.

FAQs

• Does Assembled AI sync category, hierarchy, and keywords?
  • Helpjuice articles can have a category, hierarchy (category is a subset of hierarchy), and article keywords. All are mapped to knowledge tags within Assembled AI.
• How do I limit what Assembled AI has access to?
  • Assembled AI will sync all information with Helpjuice, but you can delete any information within the Assembled AI knowledge base. Articles that have been previously deleted will not be re-pulled in with each sync.
• How are my articles mapped to Assembled AI’s tagging of internal v. external knowledge?
  • Public articles within Helpjuice are considered external knowledge within Assembled AI.
  • Internal articles within Helpjuice are considered internal knowledge within Assembled AI.
  • Private articles within Helpjuice are considered internal knowledge within Assembled AI.