Assembled Pricing Plans | Workforce Management
Choose the plan that's right for your team
Run efficient support operations at any scale with the only platform that manages both your human workforce and your AI agents.
The complete orchestration suite
Maximize team efficiency and deliver world-class support in one unified platform supercharged with AI.
- AI agents for every channel
- AI copilot for your agents
- Advanced staffing and scheduling
- Real-time management
- Live and historical insights
*Each product can be purchased separately — see details below
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Teams do better with Assembled
Customize your setup with individual products
FEATURED
AI Voice with exceptional call quality
Deliver world-class phone support with natural, ultra-responsive voices that execute agentic workflows, hand off seamlessly to agents, and always stay on brand.
AI Agents
Deploy autonomous agents that resolve 70% of inquiries across phone, chat, and email, from day one.
Starts at
$0.65 /conversation
What’s included:
- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart, contextual handoffs
- Configurable escalation rules
- Custom style guide and QA tools
AI Copilot
Resolve cases faster with AI that drafts replies, translates messages, and automates busywork.
Starts at
$35 /month
What’s included:
- Drafted replies
- Real-time translations
- Summarization and wrap-up templates
- Agent guidance and knowledge search
- One-click tone modifiers
Workforce Management
Automate SLA-proof staffing plans and optimize your hybrid workforce operations in real time.
Starts at
$25 /month
What’s included:
- ML-based forecasting
- AI-powered scheduling
- Automated intraday management
- Real-time and historical insights
- Human-AI workforce planning
+ optional Add-On available
Vendor Management
Integrate with your BPOs and bring unparalleled visibility into scheduling, billing, and performance.
All plans include
Platform
- Integrations
- Open API
- Enterprise-grade security
Partnership
- Weekly office hours
- Speedy implementation
- Top tier support
Explore all features
AI Agents
- Autonomous multi-channel resolution
- Multi-step, integrated agentic workflows
- Dynamic knowledge base access
- Smart escalation with context transfer
- Case categorization and routing
- Contextual understanding and clarification
- Voice conversations with speech synthesis
- Noise cancellation and emotion detection
- Preview mode testing and custom automation rules
- Performance dashboard and continuous learning
AI Copilot
- Reply drafting with style guide customization
- Real-time translation
- Agent guidance and knowledge search
- One-click tone modifiers
- Ticket summaries and wrap-up automation
- Contextual handoffs between agents
- Custom actions for workflows
- Agent chat assistant
- Macro integration
- Usage analytics and impact reporting
Workforce Management
CORE
$25 /month
PRO
$45 /month
ENTERPRISE
$75 /month
Recurring scheduling templates
CORE
PRO
ENTERPRISE
Time tracking
CORE
PRO
ENTERPRISE
Real-time adherence monitoring
CORE
PRO
ENTERPRISE
Historical performance reporting
CORE
PRO
ENTERPRISE
Staffing analytics
CORE
PRO
ENTERPRISE
AI-powered schedule generation
CORE
PRO
ENTERPRISE
Automated time off
CORE
PRO
ENTERPRISE
Shift swaps
CORE
PRO
ENTERPRISE
ML-based, multi-channel forecasting
CORE
PRO
ENTERPRISE
Configurable queues
CORE
PRO
ENTERPRISE
Forecast accuracy reporting
CORE
PRO
ENTERPRISE
Real-time notifications
CORE
PRO
ENTERPRISE
QA reporting via integrations
CORE
PRO
ENTERPRISE
Custom roles and permissions
CORE
PRO
ENTERPRISE
Custom API and integrations
CORE
PRO
ENTERPRISE
White glove onboarding
CORE
PRO
ENTERPRISE
Designated account manager
CORE
PRO
ENTERPRISE
Shared Slack channel
CORE
PRO
ENTERPRISE
Quarterly business reviews
CORE
PRO
ENTERPRISE
Vendor Management add-on
- BPO capacity planner
- Scheduling and real-time integrations
- Staffing coverage heatmaps
- BPO billing report
- Restricted site permissions
See the impact Assembled can have on your support operations
Use our ROI calculator to see how much Assembled can help you save through efficiency gains and AI automation.
Frequently asked questions
- What's the difference between Core, Pro, and Enterprise WFM plans?
- Do all plans include customer support?
- Can I start with one product and add others later?
- How is Assembled priced?
- Do you offer multi-year contracts?
- How long does implementation take?
- What does implementation include?
- Do you offer training for my team?
- What integrations do you support?
- Do you offer special pricing for non-profits?