Agent Scheduling Software for Support Teams | Assembled
Smart, automated scheduling that scales with you
Create SLA-proof schedules with precision and ease. No more manual hassle, unforced errors, or scrambling when plans change. AI-powered scheduling adapts to real life while keeping your team happy.
Automated scheduling, powered by frontier AI
Spend time on what matters most with automated scheduling that eliminates all the manual entry and errors. Set your rules, let us handle the rest, and keep everyone informed with notifications via Slack or email.
Business rules that stick
Pre-defined business rules, shift durations, and compliance requirements get baked right in. No more accidentally scheduling someone for a 12-hour shift or forgetting break requirements.
Breaks and lunches in the right spot
Automations insert lunches and breaks at optimal times based on coverage needs, not just whenever. Your agents get proper breaks, and SLAs stay protected.
Longer-term scheduling rules
Scheduling rules and flexible templates mean you can plan weeks or months ahead without starting from scratch every time. Set it once, reuse forever.
Test-drive before going live
Stress-test potential staffing adjustments, measure their impact on SLAs, and refine your plans before they go live. Built for all levels, from novice builders to pro schedulers.
See the impact before it happens
Visualize the effects of staffing changes on SLA performance and resource levels. No more flying blind or learning from expensive mistakes.
Compare drafts and decide with data
Compare drafts and make data-backed adjustments for better outcomes. No more gut decisions — see exactly which schedule performs best before you commit.
Scenario plan with ease
Adjust key metrics like AHT and concurrency to simulate various scenarios and make better informed business decisions.
90%
less time scheduling
“Schedule generation turns what used to be an hour-plus task every Friday into just five minutes with only a few clicks. It's done a fantastic job of streamlining everything — easily my favorite Assembled feature!“
Jeff Rybicki
CX Operations Manager, Pair Eyewear
95%
reduction in scheduling time
80+
scheduling rules created
“Our previous tool would shut down all work — you couldn’t run reports or do anything else. With Assembled, we keep working. It’s not just faster — it’s functional.“
Jes De Leon
Former Sr. Workforce Manager, ServiceTitan
60%
AHT improvement
6% adherence improvement
“My day-to-day work changed drastically. I was spending a lot of time on manual work, but now we have the chance to scale more projects, and collaborate more with other teams.“
Bassel El-Ebiary
WFM Analyst, Preply
Adapt with intraday flexibility
Whether it's agents calling in sick or an unexpected outage, get the confidence and ease you need to make important and instant staffing changes. Real life happens — your schedules adapt.
Shortcuts for quick adjustments
Multi-select events to adjust schedules across multiple shifts with a few clicks. Keyboard shortcuts make updates seamless when every minute counts.
Global teams, zero timezone headaches
Toggle time zones effortlessly to manage global teams without disruption. View staffing updates as changes are made, so everyone stays in sync.
Prevent gaps automatically
Schedule adjustments no longer leave unexpected gaps. If a meeting moves or training gets canceled, that time reveals the productive work underneath — coverage stays intact.
Give agents more control
Give your agents autonomy over their schedules while maintaining visibility into how changes impact overall staffing and SLAs. Happy agents, covered shifts, protected SLAs.
Shift swaps and time off without the spreadsheets
Agents trade shifts directly and get automated time off approvals based on staffing thresholds. No more Slack messages, email chains, or manual approval bottlenecks.
Voluntary time off and extra work on demand
Managers publish voluntary time off when overstaffed or extra work when coverage is needed. Agents claim what works for them — no more asking around for people to stay late or go home early.
Schedule compliance that just works
Built-in protection with automatic schedule checks for breaks, overtime, and shift limits. Potential violations get flagged before they become problems — compliance becomes effortless.
Everything you need to manage your customer support team
Seamlessly integrated with your full tech stack
Our results speak for themselves
80+
scheduling rules set up
20%
savings in team hiring
50%
less time spent on forecasting
15
global offices
30%
increase in team adherence
66%
reduction in average phone wait times
Learn more about scheduling
AI-powered scheduling, built for agent flexibility and team efficiency
Ready to transform how your team approaches scheduling? See how Assembled can help you build a more empowered, adaptable support operation that stays ahead of the curve.