Why Choose Assembled for Customer Support?
Assembled is built for the support teams of today and tomorrow
We're on a mission to solve the operational challenges that come after the big idea. We're empowering customer support leaders to assemble and manage the best team of in-house, BPO, and AI agents.
Built alongside customers for the fastest time to value
98%
CSAT
91%
Ease of use
9.7
quality of support
At Assembled, we believe that building a product goes beyond collecting feedback. It means deeply understanding the challenges our customers face and finding the smartest ways to take work off their plates so they can get back to doing what they do best.
John Wang
Co-founder and CTO
Designed for teams of any size
Assembled is built to scale as the needs of your team evolve. We've got the right features to make sure your support team runs smoothly at every stage of growth.
Small business Mid-market Enterprise BPO
Quick onboarding makes it easy to leave spreadsheets
With templates, automations, and one-click integrations, it’s easy for growing teams to quickly onboard and off-load manual spreadsheets for scheduling.
Automations with pre-defined business rules, agent shift durations, work-hour regulations, and priorities
Edit schedules based on a day or week view
Flexible templates for longer-term planning
Knowledge base integrations to get up and running with AI agents quickly
All your channels, in one place and in real time
Teams making staffing plans across live and asynchronous channels rely on Assembled’s AI agents, configurable forecasting, advanced scheduling, and real-time reporting to get a unified view of their operations.
Make informed decisions for staffing phone, email, chat and beyond
Ensure the right people with the right skills are available when you need them
Insights to manage AI agents and find the optimal ratio of human to AI support
Engineered for enterprise
Advanced security protocols, customizations galore, and a team of specialists are here to help you get maximum output from your support operations.
Built to scale for the most complex teams
Enterprise-grade security and reliability
One view into performance for internal and external support teams
Robust AI workflow builder to automate even the most complex cases
Ensure BPO quality
You can outsource without compromising quality. Managing BPOs to efficiency and productivity outcomes is easy with Assembled’s purpose-built vendor management solution.
Align on headcount requirements with a clear system of record
Integrate with the WFM platforms your BPOs use for real-time schedules and metrics
Make staffing decisions in real time
AI copilot to speed up BPO resolutions
Our results speak for themselves
40%
reduction in chat wait time
15
global offices
20%
savings in team hiring
5yrs
of Assembled partnership
2x
faster resolution
22%
boost in CSAT scores