Interval

A period of time which is measured and treated independently for volume forecasting, staffing and analysis. Common intervals for support operations are 60 minutes, 30 minutes or 15 minutes.

• Shorter intervals allow for more granular analysis of your team’s projected capacity and its actual support volumes as well as allow for more granular staffing plans to meet those needs.

• Dynamic staffing models enable more responsive solutions to changing conditions. Intra-day forecasts and intra-week forecasts use the information gained in early intervals to adjust forecasts for future intervals within the time period.