## Volumes

The support contacts expected to be handled by a customer support team. These can be subdivided by the channel through which they're received—e.g. email, chat, phone, SMS.

[Read more](/content/wfm-glossary/volumes/index.html)

## Volume forecast

A prediction of the incoming support contacts your team will receive over a given interval—whether that’s a day, a week, a month or the next 15 minutes.

[Read more](/content/wfm-glossary/volume-forecast/index.html)