Assembled

Teams

Teams are a filter used to indicate which agents are a part of which team.

Templates

Templates allow you to save a schedule and apply it again for a later time period. You save a Template for your entire Team or for specific people based on the Filters and Channels you've set.

Time-off events

These events are the blocks of time used when someone submits a Time-off request. When doing so, an agent can choose a specific event to associate with the Time-off request.