Assembled
Panama shift schedule
A rotating shift schedule that typically consists of 12-hour shifts with a cycle of two days on, two days off, three days on, two days off, two days on, and three days off.
People
People in Assembled indicate your team that can log into the platform. People were previously known as agents and/or users.
Pitman shift schedule
A rotating shift schedule consisting of a mix of 8-hour and 12-hour shifts over a four-week cycle.
Productive events
Productive Events are blocks of time associated with a Channel that impact your staffing requirements.