## Erlang formulas

A set of industry-standard formulas which allow you to model the relationship between staffing, call volume, and response time. For a given set of inputs, these formulas yield a number of required agents.

[Read more](/content/wfm-glossary/erlang-formulas/index.html)

## Events

Events are discrete blocks of time used to schedule your team. You can create three types of Events: Productive, Default, or Time-off.

[Read more](/content/wfm-glossary/events/index.html)