Webinars on AI, BPO, and WFM | Assembled

Webinars

Explore upcoming and on-demand webinars

JUNE 30, 10AM PT

Build your first Claude Skill

A Skill turns a task you run every week into something your whole team can run in one click. In this hands-on session you'll build one from scratch: connect your WFM data to Claude, decide what's worth turning into a Skill, and leave with a working Skill you can use the next day.

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On-demand webinars to watch at your leisure

Future proofing your WFM stack

Why AI chat for support fails to deliver ROI (and how to fix it)

AI-Powered schedule generation: Solving workforce management at scale

Claude for WFM & support leaders

The AI voice playbook: from pilot to 50K weekly calls

Agentic Workflows: Learn how to build trustworthy support automations in <30 min

The Modern Requirements for BPO Excellence

Why you need modern workforce management in the era of AI

Why most AI rollouts fail (and how to be the exception)

AI Copilot Demo

AI Chat Agent Demo

The CX leader's playbook for voice AI

Key insights from our State of Support Ops in 2025 report

Smarter scheduling, stronger teams: automation and flexibility in action

The buyer's guide to AI in support: building the case, proving the value

Scaling quality in 2025: insights from Assembled's benchmark report

What's next for support ops? Insights, advice, and strategies for 2025

Automate case resolution and boost agent productivity with Assembled AI

Better together: build a winning strategy for modern BPO management

Unpacking Pioneer: AI insights and the future of customer support

How to win at customer support operations: 5 tips for support operations leaders

Building a seamless support team: the intersection of people and AI, with Assembled and Salesforce

The new way to staff for omnichannel in Service Cloud: a Q&A with Autodesk Construction Cloud

Deliver a customer-first AI strategy with best-in-category solutions

How DailyPay is leveraging chat agents, automated QA and WFM

Rethinking AI: from basic deflection to meaningful automation

A new vision for workforce management with WFM expert Brad Cleveland

Building capacity planning for your support team

Building a recession proof support operation

Decoding agent adherence for your support team

Demystifying forecasting for your support team

Diagnosing SLA for your support team

How Sana Benefits supercharged their customer experiences

Let's talk AI with Jasper

Mastering workforce capacity planning: part 2

Mastering workforce capacity planning: part 1

Preparing for the holidays

Rethinking AI: from basic deflection to meaningful automation

Supporting support teams with Klaus and Wild Alaskan Company

WFM hot takes