Agent state syncs and ticket syncs not receiving data

Incident

Report for Assembled

Resolved

Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.

Posted 1 month ago. Jun 10, 2026 - 18:07 UTC