### July 2026

[Voice agent rerouting to live human agents due to elevated latency](https://status.assembled.com/incidents/f5ld5fwd4y83)

We've returned to normal levels of latency and error rates across all services.

Jul 15, 00:40 - 17:24 UTC

[Elevated latency and error rate on web application and APIs](https://status.assembled.com/incidents/z53dknhlnnp8)

All APIs and the Assembled web application are fully functional.

Jul 13, 15:30 - 18:53 UTC

[Degraded performance in background processing services](https://status.assembled.com/incidents/rp5j17vgfnkk)

Data affected during the period has been successfully retried.

Jul 10, 16:52 - 17:56 UTC

+ Show All 4 Incidents

### June 2026

[Agent state syncs and ticket syncs not receiving data](https://status.assembled.com/incidents/5x3xzbtlnbsh)

Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.

Jun 10, 18:07 - 18:07 UTC

[Degraded functionality and performance in some reporting services](https://status.assembled.com/incidents/5ly8wgwz4z2j)

After continued monitoring, we have confirmed that all systems remain fully restored and reporting data is displaying as expected. This incident is now resolved. Thank you for your patience throughout this process.

Jun 1, 00:02 - Jun 4, 15:01 UTC

### May 2026

[Database maintenance follow-up](https://status.assembled.com/incidents/8ym6dks13gyb)

Reporting data is now fully up to date.

All operations related to the database upgrade are now complete.

May 30, 05:38 - 08:05 UTC

[[Scheduled] Database Upgrade](https://status.assembled.com/incidents/x4wmxmv11vx4)

The scheduled maintenance has been completed.

May 30, 02:39 - 04:05 UTC

[Assembled is experiencing site-wide issues](https://status.assembled.com/incidents/tqcp9n4s8cls)

This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.

[6:53 AM PT] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error.

[7:08 AM PT] The voice agent is healthy and available.

May 15, 13:44 - 13:53 UTC

+ Show All 5 Incidents