Assembled Status - Incident History

July 2026

Voice agent rerouting to live human agents due to elevated latency

We've returned to normal levels of latency and error rates across all services.

Jul 15, 00:40 - 17:24 UTC

Elevated latency and error rate on web application and APIs

All APIs and the Assembled web application are fully functional.

Jul 13, 15:30 - 18:53 UTC

Degraded performance in background processing services

Data affected during the period has been successfully retried.

Jul 10, 16:52 - 17:56 UTC

June 2026

Agent state syncs and ticket syncs not receiving data

Between 2:07pm ET to 2:25pm ET, our retrieval of agent states and tickets was delayed and we were not receiving data during this time. Our engineering team has resolved the issue and is applying agent state exclusions for any affected customers during this time period.

Jun 10, 18:07 - 18:07 UTC

Degraded functionality and performance in some reporting services

After continued monitoring, we have confirmed that all systems remain fully restored and reporting data is displaying as expected. This incident is now resolved. Thank you for your patience throughout this process.

Jun 1, 00:02 - Jun 4, 15:01 UTC

May 2026

Database maintenance follow-up

Reporting data is now fully up to date.

All operations related to the database upgrade are now complete.

May 30, 05:38 - 08:05 UTC

[Scheduled] Database Upgrade

The scheduled maintenance has been completed.

May 30, 02:39 - 04:05 UTC

Assembled is experiencing site-wide issues

This incident has been resolved. A database operation degraded performance, which caused pages across the product to become unresponsive. We’re reviewing our database operation safeguards and monitoring to reduce the likelihood of similar issues in the future.

[6:53 AM PT] Our voice agent is still unavailable as the system recovers, but we are successfully able to transfer callers to a live agent upon error.

[7:08 AM PT] The voice agent is healthy and available.

May 15, 13:44 - 13:53 UTC