### Assembled Status - Incident History

#### Voice agent rerouting to live human agents due to elevated latency

- **Jul 15, 17:24 UTC**  
  **Resolved** - We've returned to normal levels of latency and error rates across all services.
- **Jul 15, 17:24 UTC**  
  **Update** - We've returned to normal levels of latency and error rates across all services.
- **Jul 15, 17:18 UTC**  
  **Update** - We are seeing improvement in latency across all services, and we have turned our voice agent back on. It is not accepting calls. We are continuing to monitor for stability.
- **Jul 15, 09:26 UTC**  
  **Update** - We're still seeing unexpected load on our database, causing elevated latency and error rates. The team is continuing to investigate.
- **Jul 15, 06:23 UTC**  
  **Update** - Our original fix did not have the intended effect. We've merged another fix and are again monitoring results to see if latency recovers.
- **Jul 15, 03:00 UTC**  
  **Monitoring** - We've identified the root cause and merged a potential fix. We are monitoring for improvement.
- **Jul 15, 01:07 UTC**  
  **Update** - We discovered that the elevated voice latency is due to increased latency from our database, affecting our web application and APIs.
- **Jul 15, 00:40 UTC**  
  **Investigating** - We are investigating elevated latency with our voice agent and while this occurs, we are rerouting calls to live agents.

#### Elevated latency and error rate on web application and APIs
- **Jul 13, 18:53 UTC**  
  **Resolved** - All APIs and the Assembled web application are fully functional.
- **Jul 13, 18:25 UTC**  
  **Monitoring** - We've identified the root cause and are working on a potential fix, monitoring the results to see if this will restore latency and error rates.
- **Jul 13, 15:30 UTC**  
  **Investigating** - We are experiencing an increase in latency and timeout-related errors on our web application and APIs. We are actively investigating.

#### Degraded performance in background processing services
- **Jul 10, 17:56 UTC**  
  **Resolved** - Data affected during the period has been successfully retried.
- **Jul 10, 17:37 UTC**  
  **Monitoring** - A fix has been implemented and we're monitoring our asynchronous services to ensure all data during the affected period is handled successfully.
- **Jul 10, 16:52 UTC**  
  **Identified** - We have identified the root cause and are deploying the fix. Services are fully functional, but any services handling incoming data to Assembled were temporarily blocked.

#### Realtime Agent Analysis
- **Jul 09, 21:24 UTC**  
  **Resolved** - This incident has been resolved.
- **Jul 09, 21:13 UTC**  
  **Monitoring** - A fix has been implemented and we are monitoring the results.
- **Jul 09, 21:13 UTC**  
  **Investigating** - We are investigating an interruption affecting the realtime agent analysis page. Our team is working on a fix.

#### Agent state syncs and ticket syncs not receiving data
- **Jun 10, 18:07 UTC**  
  **Resolved** - Our engineering team has resolved the issue affecting agent states and tickets, applying agent state exclusions for affected customers.

#### Degraded functionality and performance in some reporting services
- **Jun 04, 15:01 UTC**  
  **Resolved** - All systems are confirmed fully restored and reporting data is displaying as expected.
- **Jun 03, 21:47 UTC**  
  **Update** - Systems restored and data is displaying properly across all reporting pages. Monitoring continues.
- **Jun 03, 18:48 UTC**  
  **Update** - Database functionality is improving, with scheduled jobs running to complete restoration.

...and so on, continuing with the rest of the incidents in the same structured fashion.