# Assembled Status - Incident History

## Incident/30891417
### Date: July 15, 2026

#### Voice agent rerouting to live human agents due to elevated latency
- **Resolved:** We've returned to normal levels of latency and error rates across all services. *(Jul 15, 17:24 UTC)*
- **Update:** We've returned to normal levels of latency and error rates across all services. *(Jul 15, 17:24 UTC)*
- **Update:** We are seeing improvement in latency across all services; voice agent is back on, not accepting calls. *(Jul 15, 17:18 UTC)*
- **Update:** Unexpected load on database, causing elevated latency and error rates. Investigating. *(Jul 15, 09:26 UTC)*
- **Update:** Original fix did not have the intended effect; monitoring new fix. *(Jul 15, 06:23 UTC)*
- **Monitoring:** Root cause identified; monitoring for improvement after merging a potential fix. *(Jul 15, 03:00 UTC)*
- **Update:** Elevated voice latency due to increased database latency affecting web application and APIs. *(Jul 15, 01:07 UTC)*
- **Investigating:** Investigating elevated latency with voice agent; rerouting calls to live agents. *(Jul 15, 00:40 UTC)*

## Incident/30878968
### Date: July 13, 2026

#### Elevated latency and error rate on web application and APIs
- **Resolved:** All APIs and the Assembled web application are functional. *(Jul 13, 18:53 UTC)*
- **Monitoring:** Identified the root cause and monitoring potential fix. *(Jul 13, 18:25 UTC)*
- **Investigating:** Investigating slight increase in latency and errors on web application and APIs. *(Jul 13, 15:30 UTC)*

## Incident/30855128
### Date: July 10, 2026

#### Degraded performance in background processing services
- **Resolved:** Data affected during the period has been successfully retried. *(Jul 10, 17:56 UTC)*
- **Monitoring:** Implemented a fix and monitoring asynchronous services. *(Jul 10, 17:37 UTC)*
- **Identified:** Root cause identified and deploying the fix. *(Jul 10, 16:52 UTC)*

## Incident/30846356
### Date: July 9, 2026

#### Realtime Agent Analysis
- **Resolved:** Incident has been resolved. *(Jul 9, 21:24 UTC)*
- **Monitoring:** Fix implemented; monitoring results. *(Jul 9, 21:13 UTC)*
- **Investigating:** Investigating an interruption affecting the realtime agent analysis page. Expect resolution within 30–60 minutes. *(Jul 9, 21:13 UTC)*

## Incident/30520614
### Date: June 10, 2026

#### Agent state syncs and ticket syncs not receiving data
- **Resolved:** Issue resolved; engineering team applied exclusions for affected customers. *(Jun 10, 18:07 UTC)*

## Incident/30404172
### Date: June 4, 2026

#### Degraded functionality and performance in reporting services
- **Resolved:** All systems fully restored; reporting data displaying as expected. *(Jun 4, 15:01 UTC)*
- **Update:** Systems restored, monitoring ongoing. *(Jun 3, 21:47 UTC)*
- **Update:** Database functionality progressing towards full restoration. *(Jun 3, 18:48 UTC)*

## Incident/30382190
### Date: May 30, 2026

#### High Latency on Draft Reply
- **Resolved:** Incident has been resolved. *(Mar 30, 17:40 UTC)*
- **Update:** Issue identified and fixed; latency returning to normal. *(Mar 30, 17:34 UTC)*

## Incident/28795589
### Date: March 5, 2026

#### Upstream provider service outage caused the Assembled voice agent to experience elevated latency
- **Resolved:** The cause was identified and traffic was diverted to human agents. *(Mar 5, 00:51 UTC)*