Assembled Status - Incident History
Incident/30891417
Date: July 15, 2026
Voice agent rerouting to live human agents due to elevated latency
- Resolved: We've returned to normal levels of latency and error rates across all services. (Jul 15, 17:24 UTC)
- Update: We've returned to normal levels of latency and error rates across all services. (Jul 15, 17:24 UTC)
- Update: We are seeing improvement in latency across all services; voice agent is back on, not accepting calls. (Jul 15, 17:18 UTC)
- Update: Unexpected load on database, causing elevated latency and error rates. Investigating. (Jul 15, 09:26 UTC)
- Update: Original fix did not have the intended effect; monitoring new fix. (Jul 15, 06:23 UTC)
- Monitoring: Root cause identified; monitoring for improvement after merging a potential fix. (Jul 15, 03:00 UTC)
- Update: Elevated voice latency due to increased database latency affecting web application and APIs. (Jul 15, 01:07 UTC)
- Investigating: Investigating elevated latency with voice agent; rerouting calls to live agents. (Jul 15, 00:40 UTC)
Incident/30878968
Date: July 13, 2026
Elevated latency and error rate on web application and APIs
- Resolved: All APIs and the Assembled web application are functional. (Jul 13, 18:53 UTC)
- Monitoring: Identified the root cause and monitoring potential fix. (Jul 13, 18:25 UTC)
- Investigating: Investigating slight increase in latency and errors on web application and APIs. (Jul 13, 15:30 UTC)
Incident/30855128
Date: July 10, 2026
Degraded performance in background processing services
- Resolved: Data affected during the period has been successfully retried. (Jul 10, 17:56 UTC)
- Monitoring: Implemented a fix and monitoring asynchronous services. (Jul 10, 17:37 UTC)
- Identified: Root cause identified and deploying the fix. (Jul 10, 16:52 UTC)
Incident/30846356
Date: July 9, 2026
Realtime Agent Analysis
- Resolved: Incident has been resolved. (Jul 9, 21:24 UTC)
- Monitoring: Fix implemented; monitoring results. (Jul 9, 21:13 UTC)
- Investigating: Investigating an interruption affecting the realtime agent analysis page. Expect resolution within 30–60 minutes. (Jul 9, 21:13 UTC)
Incident/30520614
Date: June 10, 2026
Agent state syncs and ticket syncs not receiving data
- Resolved: Issue resolved; engineering team applied exclusions for affected customers. (Jun 10, 18:07 UTC)
Incident/30404172
Date: June 4, 2026
Degraded functionality and performance in reporting services
- Resolved: All systems fully restored; reporting data displaying as expected. (Jun 4, 15:01 UTC)
- Update: Systems restored, monitoring ongoing. (Jun 3, 21:47 UTC)
- Update: Database functionality progressing towards full restoration. (Jun 3, 18:48 UTC)
Incident/30382190
Date: May 30, 2026
High Latency on Draft Reply
- Resolved: Incident has been resolved. (Mar 30, 17:40 UTC)
- Update: Issue identified and fixed; latency returning to normal. (Mar 30, 17:34 UTC)
Incident/28795589
Date: March 5, 2026
Upstream provider service outage caused the Assembled voice agent to experience elevated latency
- Resolved: The cause was identified and traffic was diverted to human agents. (Mar 5, 00:51 UTC)