Assembled AI | Intelligent Support Automation
Transform your support with Assembled AI
Assembled AI Agents and Copilot work seamlessly across chat, email, voice, SMS, Slack, help centers, and more — all from one unified system. Make every customer touchpoint exceptional with AI that resolves complex issues.
AI Agents for every channel
[AI Email Agent
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[AI Voice Agent
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[AI Chat Agent
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Customer delight on auto-pilot
Deploy conversational AI across every channel. Automate multi-step workflows, integrate with internal tools, and ensure every resolution aligns with your brand voice — whether on chat, email, or voice.
Always-on automation for 24/7 support
AI agents provide consistent, high-quality support around the clock. Resolve tickets instantly while preventing SLA breaches and clearing ticket backlogs.
Infinitely scalable without headcount
Scale support capacity instantly without hiring constraints. Handle volume spikes, seasonal surges, and business growth with AI that maintains quality while reducing cost per ticket.
On brand every time
Custom style guides ensure every AI interaction reflects your company's tone and values. Maintain brand consistency across all channels and customer touchpoints.
Copilot levels up every agent
Transform your human agents into support superstars with AI assistance that lives directly in your contact platform.
Integrated knowledge for instant expertise
Access your entire knowledge base, product information, and internal tools instantly. Reduce ramp time for new agents and eliminate manual data lookups for experienced ones.
One-click reply refinement
Auto-drafted replies in your brand voice with one-click modifiers to adjust tone, add empathy, or include specific details. Language detection and translation support global teams effortlessly.
Contextual handoffs and summarization
Ticket summarization, wrap-up templates, and contextual handoffs ensure seamless transitions. The agent chat box lets agents ask clarifying questions in real-time.
90% in-app resolution rate
40,000+ customers
"An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections."
Ben Levick
Head of Operations and AI, Ramp
2x productivity boost
100+ hours of work automated
"WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions."
Derek Lichtensteiger
Senior Systems Engineer, Canva
"What makes support orchestration work is that it treats AI and workforce management as one challenge, not two. We’re solving real problems like, ‘How do we use AI when queues are running hot?’ and ‘How do we rebalance when AI’s volume impact shifts day to day?’ Having a platform that can answer those questions with live data has changed how we staff, how we prioritize, and ultimately how we deliver for creators and fans."
Jake Alster
Sr. Manager of Community Happiness, Patreon
Workflow automation with complete control
Design tailored workflows for any scenario using plain language descriptions. Whether automating returns, flagging escalations, or handling complex voice calls, get omnichannel flexibility with effortless control.
Integrations and API for complete resolutions
Connect to your existing tools so AI can provide personalized, complete resolutions. Preview responses and tune workflows for maximum accuracy before deployment.
Transparent automation deployment
Set quality and confidence thresholds for automation you can trust. Central data powers AI workflows across all channels with full visibility into when and how AI is deployed.
Real-time business intelligence
Connect WFM data to make quicker business decisions. Instantly increase auto-sends during spikes, prevent SLA breaches, and predict automation impact on scheduling.
Enterprise reporting and QA
Make faster decisions with reporting that tracks AI performance, agent productivity, and customer satisfaction. Robust quality controls ensure AI always maintains your standards.
AI insights that drive improvement
AI reporting tracks accuracy and knowledge over time. Agent usage reports show performance with and without AI assistance for data-driven optimization.
Custom brand voice with quality assurance
Maintain consistent brand voice across all AI interactions with customizable style guides and quality control measures. CSAT tracking for AI responses ensures customer satisfaction.
Knowledge management that evolves
Centralized knowledge management keeps AI agents current with product updates, policy changes, and new information. Scale expertise without constant retraining.
Seamlessly integrated with your full tech stack
Our results speak for themselves
2x faster resolution
22% decrease in FRT
26% reduction in AHT
$1.8m savings
54% increase in solves per hour
Learn more about AI for support
[AI and Automation
**How support leaders are scaling AI without losing the human touch** **How support leaders are scaling AI without losing the human touch**
Support leaders share how they're scaling AI with empathy, data, and control — without sacrificing the human touch in customer experience](/content/blog/how-support-leaders-are-scaling-ai-without-losing-the-human-touch/index.html)
[AI and Automation
**How our AI chat agent resolves 70% of customer chats — and scales support with confidence**
Explore more](/content/blog/how-our-ai-chat-agent-resolves-70-of-customer-chats----and-scales-support-with-confidence/index.html)
[AI and Automation
**How to roll out an AI copilot your support team will actually use**
Explore more](/content/blog/how-to-roll-out-an-ai-copilot-your-support-team-will-actually-use/index.html)
[AI and Automation
**Why customers hate IVR (and how you can fix it)**
Explore more](/content/blog/why-customers-hate-ivr-and-how-you-can-fix-it/index.html)