Workforce management built for the AI era

Most support teams manage their in-house agents, BPO vendors, and AI on separate tools. Assembled is the only platform that unifies all three.

Blend workforce intelligence, human expertise, and AI efficiency

• Manage staffing and support — across human agents, AI agents, and BPOs — in a unified dashboard with real-time recommendations.
• Route cases and build schedules intelligently, using live performance and capacity data across humans and AI.
• Make smarter, faster decisions with full visibility into every interaction and outcome – past, present, or future.

AI insights that multiply impact

• Pinpoint exactly which workflows and case types benefit most from automation — based on your actual case history.
• Get smart recommendations that uncover automation opportunities and flag the cases that still need a human touch.
• See how AI drives measurable savings, stronger operations, and continuous learning over time.

A team and a platform that’s always got your back

• Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.
• Confidently support customers with a platform that scales and adapts as your AI strategy evolves.
• Navigate complexity with proactive guidance that blends cutting-edge automation with human insight and empathy.

The only platform for planning, deploying, and improving support

• AI Agents
  Resolve customer issues across chat, email, and voice with automations that connect to your internal tools and policies.

• AI Copilot
  Equip agents with an AI assistant that surfaces knowledge, suggests responses, translates automatically, and streamlines handoffs.

• AI-powered Workforce Management
  Scheduling, forecasting, and real-time management for your blended workforce.

Built for trust, backed by compliance

Enterprise-grade security protocols

Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure.

Strict guardrails

Built-in guardrails and protections ensure every interaction stays aligned to your company policies. Set granular permissions, follow company policies, control access, and stay audit-ready.

We deliver measurable results

2x faster resolution

12% increase in adherence

$500k savings in year one

80% of scheduling is automated

5yrs of Assembled partnership
40% reduction in chat wait time
22% boost in CSAT scores

15 global offices

90% WFM processes handled by Assembled

10% improvement in FRT
66% reduction in average phone wait times