# Integrations that work where you work

Every Assembled integration is built to be reliable, seamless, and high-quality. What this means for you: robust data that you can count on, when you need it, where you need it. It’s a single pane of glass for all your CX needs.

## Amazon Connect
See a reliable single source of truth for your support operations.

[View details](https://support.assembled.com/hc/en-us/articles/10791926535693-How-to-Amazon-Connect)

### Integration type
- CCaaS and telephony
- Workforce Management

## API
Create custom workflows, integrations, or automations atop a modern tech stack.

[View details](https://docs.assembled.com/#introduction)

### Integration type
- Other
- Workforce Management
- AI Agents
- AI Copilot

## Confluence
Automate repetitive agent tasks with custom AI workflows by syncing your Confluence documentation.

[View details](https://support.assembled.com/hc/en-us/articles/35750663700109-Integrating-with-Confluence)

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## Dixa (Built by Dixa)
Forecasting, scheduling, and real-time management for support teams on Dixa.

[View details](https://support.assembled.com/hc/en-us/articles/40710894248717-Setting-Up-the-Dixa-Integration)

### Integration type
- CRM and helpdesk
- Workforce Management

## evaluagent (Built by evaluagent)
Level up agent coaching with quality assurance and agent training.

[View details](https://support.evaluagent.com/en/articles/15690101-how-do-i-set-up-the-assembled-integration)

### Integration type
- Quality management
- Workforce Management

## Five9
See real-time insights for phone and messaging, and forecast and schedule for inbound and outbound call volume.

[View details](https://support.assembled.com/hc/en-us/articles/15418973741197-How-to-connect-Five9) [Visit app store](https://marketplace.five9.com/s/product/assembled-workforce-management/01t3r000008qiBNAAY)

### Integration type
- CCaaS and telephony
- Workforce Management
- AI Agents

## Fivetran (Built by Fivetran)
Automate time-consuming workflows and push reporting automatically into your data warehouse.

[View details](https://fivetran.com/docs/connectors/applications/assembled)

### Integration type
- Other
- Workforce Management

## Genesys Cloud
Auto-generate schedules and proactively monitor real-time support operations.

[View details](https://support.assembled.com/hc/en-us/articles/43588963707277-How-to-connect-to-Genesys-Cloud)

### Integration type
- CCaaS and telephony
- Workforce Management

## Gladly
Streamline operations with optimized agent staffing and real-time reporting.

[View details](https://support.assembled.com/hc/en-us/articles/30204695207949-How-to-connect-Gladly) [Visit app store](https://www.gladly.com/integrations/assembled/)

### Integration type
- CRM and helpdesk
- Workforce Management
- AI Agents

## Google Calendar
View events in your calendar or pull events from a shared team calendar into Assembled.

[View details](https://support.assembled.com/hc/en-us/sections/4471060425485-Google-Calendar)

### Integration type
- Other
- Workforce Management

## Google Drive
Sync documents to Assembled's knowledge base to automate brand policies in AI-powered workflows.

[View details](https://support.assembled.com/hc/en-us/articles/21982462990093-Integrating-with-Google-Drive)

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## Gorgias (Built by Gorgias)
Sync Gorgias conversation data to forecast support demand and build smarter schedules.

[View details](https://support.assembled.com/hc/en-us/articles/41864819502221-Setting-Up-the-Gorgias-Integration)

### Integration type
- CRM and helpdesk
- Workforce Management

## Guru
Capture all of your team’s knowledge across your favorite apps to power AI workflows.

[View details](https://support.assembled.com/hc/en-us/articles/21982681999885-Integrating-with-Guru)

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## Helpjuice
Sync your team's Helpjuice articles to Assembled's knowledge base to power AI automations and workflows.

[View details](https://support.assembled.com/hc/en-us/articles/35459148706061-Integrating-with-Helpjuice)

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## HiBob
Streamline leave management by syncing approved time-off requests into Assembled’s schedules.

[View details](https://support.assembled.com/hc/en-us/articles/5304439170829-Setting-up-your-Hibob-integration)

### Integration type
- HRIS
- Workforce Management

## Intercom
Optimize customer engagement by scheduling and forecasting for chat, email, and bot interactions.

[Visit app store](https://www.intercom.com/app-store/?app_package_code=assembled)

### Integration type
- CRM and helpdesk
- Workforce Management
- AI Agents

## Klaus
Level-up agent coaching by bringing your team’s QA data into Assembled performance reporting.

[View details](https://support.assembled.com/hc/en-us/articles/14655507168653-How-to-connect-Klaus)

### Integration type
- Quality management
- Workforce Management

## Kustomer
Unify all your conversations to access historical and real-time metrics, and staff for all channels.

[View details](https://support.assembled.com/hc/en-us/articles/12317657409037-How-to-connect-Kustomer) [Visit app store](https://www.kustomer.com/product/integrations/assembled/)

### Integration type
- CRM and helpdesk
- Workforce Management
- AI Agents
- AI Copilot

## Rippit (Formerly MaestroQA)
Unlock agent coaching by pulling in quality assurance scores to the Agent Scorecard.

[View details](https://support.assembled.com/hc/en-us/articles/5156145391245-How-to-connect-MaestroQA)

### Integration type
- Quality management
- Workforce Management

## NICE
Effectively report, forecast, and build schedules on contact volume across all channels.

[View details](https://support.assembled.com/hc/en-us/articles/43276639026061-Setting-up-the-inContact-Integration)

### Integration type
- CCaaS and telephony

## Notion
Pull your Notion documentation into the Assembled knowledge base to enrich every AI-powered interaction.

[View details](https://support.assembled.com/hc/en-us/articles/21982294661645-Integrating-with-Notion)

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## Observe.AI
Improve agent performance with QA insights synced into Agent Scorecard.

[View details](https://support.assembled.com/hc/en-us/articles/29650602620685-How-to-connect-Observe-AI)

### Integration type
- Quality management
- Workforce Management

## Regal (Built by Regal)
Accurate staffing, real-time insights, and productivity monitoring for all channels.

[Learn more](https://www.regal.ai/regal-integrations/assembled-integration) [Set up](https://developer.regal.ai/docs/assembled)

### Integration type
- CCaaS and telephony
- Workforce Management

## Salesforce Service Cloud
Customize workflows and optimize your support operations with WFM and AI agents.

[Learn more](/content/resources/assembled-for-salesforce/index.html) [Set up](https://support.assembled.com/hc/en-us/articles/12908775529229-How-to-connect-Salesforce-Service-Cloud)

### Integration type
- CRM and helpdesk
- Workforce Management
- AI Agents
- AI Copilot

## ServiceNow
Unify human and AI support planning and gain complete visibility into real-time and historical operations.

### Integration type
- CRM and helpdesk
- Workforce Management

## SharePoint
Sync Microsoft documents to equip AI agents with company knowledge and procedures.

### Integration type
- Knowledge base
- AI Agents
- AI Copilot

## Shopify
Sync customer transaction data to enrich and speed up customer resolutions via AI Agent or Copilot.

### Integration type
- Other
- AI Agents
- AI Copilot

## Slack
See who's working today, receive adherence notifications, get scheduling alerts, and query your knowledge base with AI-powered Q&A.

[View details](https://support.assembled.com/hc/en-us/articles/4414684313741-Setting-up-your-Slack-integration)

### Integration type
- Other
- Workforce Management

## Talkdesk
Right-size staffing with accurate forecasting, flexible agent scheduling, and real-time insights.

[View details](https://support.assembled.com/hc/en-us/articles/7122776228621-How-to-Talkdesk) [Visit app store](https://appconnect.talkdesk.com/apps/assembled)

### Integration type
- CCaaS and telephony
- Workforce Management

## UJET
Import ticket data seamlessly, create queues, and map real-time performance from phone and chat.

[View details](https://support.assembled.com/hc/en-us/articles/4423967347597-How-to-connect-UJET)

### Integration type
- CCaaS and telephony
- Workforce Management

## Workday
Simplify time-off management by syncing approved requests into Assembled schedules.

[View details](https://support.assembled.com/hc/en-us/articles/5304634311949-Setting-up-your-Workday-integration)

### Integration type
- HRIS
- Workforce Management

## Zendesk
Sync tickets and custom statuses, forecast for all channels, and automate resolutions with AI.

[View details](https://support.assembled.com/hc/en-us/articles/15220076382093-How-to-connect-Zendesk-Support) [Visit app store](https://www.zendesk.com/marketplace/apps/support/147975/assembled/)

### Integration type
- CRM and helpdesk
- Workforce Management
- AI Agents
- AI Copilot

## Zoom
Sync ticket data to manage omnichannel support operations and agent productivity.

[View details](https://support.assembled.com/hc/en-us/articles/8670255427725-How-to-connect-Zoom-Contact-Center-ZCC) [Visit app store](https://partner.zoom.us/solutions/assembled/)

### Integration type
- CCaaS and telephony
- Workforce Management
- AI Agents