Forecast for tomorrow with confidence

Get sophisticated, configurable forecasting without needing a PhD or dedicated analyst. Right-size staffing instantly across all teams — whether in-house, outsourced, or AI-automated support.

Forecasts that fit your reality

Leverage our flexible models or bring your own via API. As your business changes, get control and configuration options to fine-tune forecasts without starting over.

Models that work right out of the box

Use our accurate, out-of-the-box forecast models or import your own via API or CSV. No PhD required to get sophisticated predictions running.

Expect the unexpected

Account for seasonality and unique patterns specific to your business. Black Friday spikes, back-to-school rushes, product launches — we handle it.

Forecast down to the details

Forecast by queue, channel, or site with granular control. Use AND/OR logic to create queues of any complexity, and drill down to units of work on every case.

Automate, customize, optimize

Customer-centric businesses don't just set and forget their forecast. Get helpful automation plus intuitive ways to make manual adjustments when the world changes around you.

Tailor to your business

Mix and match to find the right forecasts for each queue. Use our intelligence where it helps, override with your expertise where it doesn't.

Manual adjustments and outliers for real life

Manual adjustments to prepare for upcoming events — product launches, marketing campaigns, system outages. Life happens, forecasts adapt.

History that teaches itself

Historical arrival patterns are auto-applied to forecasts. Fine-tune with dynamic interval-level AHT adjustments to enhance accuracy as you learn.

Reimagine staffing for email

Your email SLA now accounts for existing and forecasted backlog and business hours. Visualize historical backlog and see how it might change in the future.

See backlogs before they build up

Visibility into historical and projected backlogs. Know when that pile of emails is going to become a problem before customers start complaining.

Test different scenarios

Staffing simulations based on different SLAs, target response times, and email productivity levels. Play out what-if scenarios before committing resources.

SLA calculations that actually work

Enhanced SLA calculations that account for backlog and business hours. No more pretending emails get answered instantly at 9am Monday morning.

Turn insights into action

In three clicks or less, get a clear picture of your staffing requirements by channel. This directly informs short-term scheduling and longer-term headcount strategy.

Answer the hiring questions

When you're asked "Do you really need to hire another 5 agents?" you'll have data-backed answers that show exactly why and when you need them.

Right-size every channel

Clear staffing requirements by channel mean no more over-staffing email while chat agents get overwhelmed. Forecast accuracy reporting keeps teams on the same page and helps you make future adjustments.

Plan beyond next week

Longer-term headcount strategy gets easier when you can see volume trends and staffing needs months in advance, not just tomorrow's schedule.

Everything you need to manage your customer support team

Seamlessly integrated with your full tech stack

Our results speak for themselves

90%

WFM processes handled by Assembled

$500k annual savings

“Before, we could see case counts and forecast off of that, but handle time was all over the place, so we did manual overrides often. Now with the Case Lifecycle insights, we can see which team did the work, how long the work took, and assign that handle time data to the right team and queue.“

Jonathon Hikade

Former WFM Analyst, Lyra Health

50% less time spent on forecasting

“In other WFM systems I used, the accuracy hovered around 80%. With Assembled, the forecast was so accurate that I didn’t need to spend time importing a daily forecast in the tool anymore. I trust what I see - at least 90% if not higher. And in terms of time saved, I spend 50% less time on the forecasting piece than I did previously.“

Pavlos Vasilakis

Workforce Manager, Typeform

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