AI Strategy
Your AI support strategy starts right here
If you're ready to start building your AI strategy for support, we're here to help. Assembled AI Agents, Agent Copilot, and Workforce Management help you streamline operations, drive efficiency, and unlock automation with confidence.
55%
increase in solves per hour
20%
decrease in escalations
50%
cases automated
18%
increase in positive CSAT replies
"It felt like the perfect symphony, where the Thrasio team and Assembled were working in tandem to achieve the best outcomes with AI.”
Gerswin Exeter, CEO, Thrasio
You've been tasked with finding an AI solution. Now what?
Without the right AI strategy, teams risk inefficiencies, unclear ROI, and frustrated agents. Assembled helps you take a structured, data-driven approach to AI implementation. Our team will guide you through:
Identifying what AI should handle vs. human agents
Avoiding common pitfalls that slow AI adoption
Ensuring AI enhances — not replaces — your support team
Securing leadership and team buy-in with real data
Measuring AI’s success with clear KPIs
How to approach an AI RFP
Choosing the right AI support solution starts with asking the right questions. Assembled's RFP template helps you compare vendors, define must-have capabilities, and ensure alignment with your business goals. Learn more.
Standardized evaluation criteria for AI support tools
Key questions to assess automation capabilities, integrations, and security
Ensures compliance with data privacy and security policies
Helps align AI strategy with operational priorities
Running an AI proof of concept (POC)
A well-designed AI POC helps you validate impact, optimize performance, and ensure smooth adoption. With Assembled, you get expert guidance, structured testing, and measurable results to prove AI’s value.
Work with our team to design a tailored POC for your needs
Track automation efficiency, accuracy, and agent adoption
Our specialists help you configure, test, and refine AI workflows
Implementing AI in support operations
A successful AI implementation requires more than just technology — it’s about process alignment, team enablement, and long-term scalability. Assembled simplifies the transition with structured workflows and built-in insights.
Step-by-step AI rollout framework
Integrating AI with your existing support stack
Training, change management, and knowledge base management best practices
Measuring and iterating for long-term success
Assembled makes AI adoption seamless
Assembled is purpose-built for support teams navigating their first AI implementation. We make it easy to adopt AI in a way that’s scalable, measurable, and aligned with your team’s needs.
Automate repetitive tasks while empowering agents
No complex integrations or technical expertise required
AI-driven forecasting, scheduling, and staffing adjustments
Start small and expand AI’s role as you gain confidence
Track efficiency gains and customer satisfaction improvements
Products to level up your support ecosystem
Automate workflows for agents, BPOs, and AI to resolve customer issues in record time.
workforce management
The operational engine for modern support teams
Learn more](/content/products/workforce-management/index.html)
vendor management
A unified view across your in-house and outsourced teams
Learn more](/content/products/vendor-management/index.html)
AI Agents and Copilot
An AI-powered issue resolution engine and agent copilot
Learn more](/content/products/assembled-ai/index.html)
See Assembled AI in action.
Want to know how Assembled can help your team deliver fast, high-quality support? Set up time with us to learn more!
Video content
Assembled Assist AI Agent for Voice Demo - Food Delivery - YouTube
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Assembled Assist AI Agent for Voice Demo - Food Delivery Assembled
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Assembled Assist AI Agent for Voice Demo - Insurance Claim - YouTube
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Assembled Assist AI Agent for Voice Demo - Account Lookup - YouTube
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Assembled Assist AI Agent for Voice Demo - Account Lookup Assembled
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