AI Email Agent for Customer Support | Assembled

Resolve email cases instantly with AI

Fast, accurate responses without sacrificing quality. Assembled AI email agents automate repetitive tasks, while giving you transparency and control over how and when AI steps in.

Trusted by hundreds of leading support teams

-98% of customers use email to engage with businesses

-51% more consumers prefer communicating over email vs chat

-2m emails drafted by Assembled AI agents

Resolve emails start to finish

AI email agents scan incoming messages, understand intent, and take the next step — automatically.

No more email backlogs

Let your team focus on complex cases. AI agents handle routine emails instantly, clearing backlogs before they build up.

Fast, personal support

Skip the queue. Customers get instant, personalized replies that actually solve their issue — not just another auto-response.

Always on brand

Every response reflects your tone and policies. Whether it’s handled by AI or a human, the experience feels consistent and seamless.

Smarter handoffs, built-in

AI email agents know when to step back. Based on your rules and customer intent, they escalate with context — no cold handoffs.

Escalates when it matters

Set triggers for issues like upset customers, billing disputes, or VIPs. The AI follows your playbook, not guesswork.

Full context every time

Before any handoff, AI collects and passes along all relevant customer info and conversation history — so agents can jump in without starting from scratch.

Integrated into your stack

AI agents pull from your systems — account data, transaction history, and more — to keep handoffs informed and seamless.

50% decrease in resolution times

53% cases fully automated

“Now I can quickly make business decisions – do I want to temporarily hire an extra 50 people for the 8 day Prime Day spike? Having Assembled gives me so much more agility and means I don’t have to go through that headache.”

Gershwin Exeter

Chief Experience Officer, Thrasio

Stay on top of the surges

When email volume spikes, AI agents scale up instantly to reduce the load on your team — and scale down just as easily when things settle.

Hit your SLAs, even in peak season

From Black Friday to outages, AI email agents help you maintain fast, high-quality responses when it matters most.

Adjust automation in real time

Control automation levels based on staffing, demand, or business priorities. Dial it up or down — no technical resources required.

Test before going live

Preview AI-generated replies on real tickets before launch. See exactly how responses will look, make tweaks, and go live with confidence.

One platform fully in sync

Our AI email agents run on the same knowledge, workflows, and infrastructure as our entire platform  — so every part of your hybrid support team works together, not in silos.

Consistent experiences, every time

AI agents apply your best practices with human-level care. No matter the channel or who handles the case, customers get the same great experience.

Workflows that scale with you

Build once, use everywhere — across voice, chat, and email. No duplicating logic or retraining required.

Visibility you can act on

Track performance across tickets, staffing, and workflows. Use AI insights to plan smarter and improve outcomes.

Seamlessly integrated with your full tech stack

Everything you need to manage your customer support team

Our results speak for themselves

22% boost in CSAT scores

26% reduction in AHT

$1.8m savings

54% increase in solves per hour

22% decrease in FRT

Frequently asked questions