AI Copilot for Customer Support and Contact Centers | Assembled
Give every agent an AI assistant
Copilot surfaces knowledge, drafts replies, and eliminates the work around the work — cutting up to 50% of the busywork that keeps agents from focusing on customers.
Give every agent an AI assistant
Copilot surfaces knowledge, drafts replies, and guides agents through tough cases that can’t be fully automated.
Trusted by hundreds of leading support teams
-93% of agents say their workload has grown in the past year.
-69% of agents switch between four or more tools just to find answers.
-103% of agents say using a copilot cuts their response time in half.
Cut the busywork
Copilot handles repetitive work, like typos, cleanup, and wrap-up notes, so agents can stay focused where they’re needed most.
Accurate, empathetic suggestions
Copilot handles the busywork of drafting, formatting, and personalizing responses using customer tone, sentiment, and account history — all while staying true to your brand voice.
Consistency at every touchpoint
Set your brand style and company guidelines so every response matches your standards, whether it's casual and friendly or professional and direct.
Eliminate wrap-up time
Auto-generated summaries, wrap-up notes, and next steps eliminate manual documentation — so agents can move to the next case without missing a detail.
Instant translation support
Copilot translates customer messages and agent replies in real time — no language training or tool-switching required.
Respond in any language
Language barriers disappear, so your team can support every customer clearly, respectfully, and in their preferred language.
Your support standards travel with you
Whether a customer messages in Spanish or Swahili, Copilot ensures every interaction meets your brand’s standards for tone, accuracy, and care.
Go global without growing headcount
Launch support in new markets without hiring regional teams. Your existing agents can handle global volume from day one.
2x productivity boost
100+ hours of work automated
“WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions.“
— Derek Lichtensteiger, Senior Systems Engineer, Canva
54% increase in productivity
20% reduction in escalations
“Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.“
— Favour Barde, Customer Experience Specialist, Honeylove
90% in-app resolution rate
40,000+ customers
“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.“
— Ben Levick, Head of Operations and AI, Ramp
Knowledge at your fingertips
Copilot lives in your help desk and connects agents to company knowledge, case history, templates, Q&A, and the tools they need to focus on what matters.
Access answers instantly
Stop searching for support materials. Your agents are served policies, procedures, and knowledge without having to dig through documentation.
Context that moves with the customer
Agents are given full case history and recommended next steps, so that they know exactly what to focus on. Whether a case shifts teams, channels, or time zones, Copilot keeps everyone on the same page.
Ramp in record time
Live guidance and embedded workflows help new agents learn quickly — and deliver with confidence from day one.
One team fully in sync
Copilot shares the same knowledge, workflows, and data as your AI agents and WFM operations — so every part of your hybrid support team works together, not in silos.
Real-time visibility and reporting
Track adoption, usage, and impact — from agent performance to response quality to handle time. Metrics show you exactly how Copilot reduces busywork and boosts productivity across your team.
Great support, no matter how it's handled
Copilot combines the quality of your best agents with the speed of AI automation. Whether conversations are handled by AI, agents, or both, customers get the same great experience.
Smarter with every edit
Your AI system is continuously learning. Agent feedback improves AI suggestions and helps your entire system get sharper over time.
Seamlessly integrated with your full tech stack
Everything you need to manage your customer support team
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Our results speak for themselves
22% boost in CSAT scores
$1.8m savings
54% increase in solves per hour
22% decrease in FRT
26% reduction in AHT
66% reduction in average phone wait times
50% faster live agent onboarding
Learn more about AI for support
Frequently asked questions
What is Assembled’s AI Copilot?
How does Copilot help agents during live conversations?
Can Copilot be customized for our brand’s tone and policies?
What kind of busywork does Copilot eliminate?
How does Copilot help new agents ramp faster?
Does Copilot support multilingual conversations?
How does Copilot ensure quality and consistency across teams?
Can Copilot improve over time?
What kind of performance insights does Copilot provide?
Is customer data safe with Copilot?