AI chat agents that listen and take action

Intelligent automation that answers hard questions, acts on complex requests, and escalates intelligently.

Trusted by hundreds of leading support teams

-75% of consumers say AI chat agents match human expertise -77% of customer cases can be resolved by AI chat agents -13x average cost savings compared to live chat support

Automate up to 70% of cases

Resolve tickets without human intervention. AI chat agents listen, react, and take real action to fix issues — not just deflect them.

Answer questions instantly

Pulls from your help center, product docs, and internal resources to serve up accurate, human-sounding answers fast.

Communicate naturally

Turn dense documentation into personalized, conversational explanations your customers can actually understand instead of robotic replies.

Actions, not just answers

Connects to tools like your CRM or Shopify to complete tasks like refunds or account changes — no human handoff required.

Start fast, scale confidently

Get up and running quickly with pre-built integrations, no-code tools, and AI agents that get smarter over time.

Build workflows without engineers

Design, test, and launch automated support flows with intuitive drag-and-drop tools — no technical skills required.

Go global automatically

Built-in language detection and real-time translation help you support customers worldwide without hiring multilingual support teams.

Gets better with every interaction

The system learns from every conversation to improve answers, surface patterns, and adapt to your team’s evolving needs — all without extra effort or maintenance.

54% increase in productivity 20% reduction in escalations

Custom without compromise

AI that respects your brand standards and gives you full visibility into every interaction and decision.

Always on brand

Custom style guides and configurable controls ensure every response sounds like you, not a robot.

QA for every interaction

Track performance in real time across AI QA, resolution rates, and workflows — and prove ROI without guesswork.

Your interface, our backend

Use our Chat API for full frontend flexibility, powered by Assembled’s backend: workflows, integrations, and smart escalations included.

One platform fully in sync

Our AI chat agents share the same workflows, context, and infrastructure as our entire platform — so your hybrid support team works as one.

Handoffs without hiccups

Smart routing, full context sharing, and dynamic escalation based on staffing and demand levels ensure customers never feel the switch.

Built once, deployed everywhere

Create workflows once, then launch them across email, voice, and copilot with the click of a button.

Everything in one view

Track performance, customer feedback, and key workforce metrics all in a single, unified dashboard.

Seamlessly integrated with your full tech stack

Everything you need to manage your customer support team

Our results speak for themselves

22% boost in CSAT scores

$1.8m savings

54% increase in solves per hour

$400k savings

40% reduction in chat wait time

15 global offices

3x reduction in manual scheduling

Learn more about AI for support

Frequently asked questions

1. How does Assembled's AI chat agent enhance customer support?
2. Can the AI chat agent resolve customer issues without human intervention?
3. What types of customer support inquiries can the AI chat agent handle?
4. Can the AI agent manage complex, multi-step workflows?
5. How does the AI chat agent escalate conversations to human agents?
6. Can the AI chat agent be customized to match our brand voice and style?
7. Does Assembled's AI chat agent support multiple languages?
8. How quickly can the AI chat agent respond to customers?
9. What kind of efficiency gains and cost savings can we expect?
10. How does Assembled ensure the quality of AI-generated chat responses?
11. What reporting and analytics does the AI chat agent provide?
12. Does the AI chat agent integrate with our CRM, help desk, and knowledge base tools?
13. Is customer data secure?
14. Can I see how the AI chat agent is performing over time?
15. How does Assembled's AI chat agent scale with seasonal or unexpected volume spikes?