# Go beyond simple automations with agentic workflows Easily create and deploy custom agents that handle real-world scenarios seamlessly with agentic workflows. # Give every agent an AI assistant Copilot surfaces knowledge, drafts replies, and guides agents through tough cases that can’t be fully automated. ## Trusted by hundreds of leading support teams -77% Automation rate achieved by Assembled customers -52% More cases resolved per hour -6X Customer ROI achieved in < 1 year ## Automate what others can't Agentic workflows combine sophisticated AI reasoning with rich context and powerful integrations to resolve even the most complex cases end-to-end. More agents, smarter resolutions Agentic workflows are comprised of multiple, specialized AI agents that handle multi-step, cross-channel journeys with high accuracy — no hallucinations, just reliable resolutions. Rich data, richer customer experiences Stop treating customers like strangers. Automatically enrich every interaction with complete customer context — order history, account details, preferences — for personalized answers from the first message. Trigger actions across your tech stack Native integrations with Zendesk, Salesforce, Shopify and more pull data and trigger actions automatically. Custom API connections let you connect any system via REST endpoints. ## Build and manage it yourself Give your team the power to build, test and ship agentic AI — without waiting on engineering. No-code builder with AI guidance Easily create sophisticated flows with an intuitive drag-and-drop interface. And if you get stuck, real-time _AI Suggestions_ help you troubleshoot and optimize. Natural language in, intelligent automation out Write instructions in plain English and let Assembled structure them into executable automation using _Guide steps._ Handle complex logic and multi-step conversations in one streamlined prompt. Monitor, test and tune Test workflows with real tickets and historical data. Iterate instantly. Track performance metrics automatically, with callouts for further automation opportunities and optimizations. 2x productivity boost 100+ hours of work automated “WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions.“ — Derek Lichtensteiger, Senior Systems Engineer, Canva 54% increase in productivity 20% reduction in escalations “Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.“ — Favour Barde, Customer Experience Specialist, Honeylove 90% in-app resolution rate 40,000+ customers “An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.“ — Ben Levick, Head of Operations and AI, Ramp ## Trustworthy AI from day one Deploy AI you can explain, control, and rely on — with complete decision transparency, guardrails and enterprise-grade infrastructure. Complete visibility into every decision View complete decision logs for every interaction — which data was used, what steps were taken, and why each path was selected. No black box, just full transparency into AI reasoning. Controlled intelligence, reliable results Get the best of both worlds: Agentic Workflows combine LLM-powered intelligence with and hard rules that enforce your policies every time — giving you control where you need it and flexibility where you want it. Enterprise-grade security, reliability and scale Enterprise security (AES-256 encryption, MFA, RBAC), proven reliability (99.9%+ uptime, automated failover), and unlimited scalability; from pilot to millions of interactions without breaking a sweat. ## One platform, simplified ops Stop juggling multiple tools and platforms. Get omnichannel support, flexible AI-human workflows, and unified WFM intelligence in one orchestration system. Chat, phone, email — one unified workflow Create workflows once and activate them across chat, phone and email with a single click. Maintain consistent quality and brand experience across every customer touchpoint without rebuilding for each channel. Hybrid human + AI control You choose: fully automated responses or agent review before sending. Start with human oversight for quality control, then gradually increase automation as you build confidence — scaling at your own pace. The only platform that combines WFM + AI Leverage workforce data to optimize AI. Forecast demand, staff accordingly, and automatically adjust AI deployment based on real-time queue conditions. ## Seamlessly integrated with your full tech stack [View all integrations](/content/features/integrations/index.html) ## Everything you need to manage your customer support team [**AI Voice Agent** Explore more [**AI Chat Agent** Explore more [**Workforce Management** Explore more ## Our results speak for themselves 22% boost in CSAT scores $1.8m savings 54% increase in solves per hour 22% decrease in FRT 26% reduction in AHT 66% reduction in average phone wait times 50% faster live agent onboarding 2x faster resolution ## Learn more about AI for support [AI and Automation **Deliver faster, smarter global support with a true AI chat agent** Deliver faster, smarter support with our AI chat agent — real-time automation that understands, acts, and resolves, reducing escalations by 50%+. Explore more ## Frequently asked questions What is an agentic workflow? How are agentic workflows different from traditional automations or chatbots? How do agentic workflows actually work? Can non-technical teams build and manage agentic workflows? What kinds of support tasks can agentic workflows automate? How do agentic workflows improve agent productivity and customer experience? How do agentic workflows ensure trustworthy and transparent AI decisions? How secure and reliable are agentic workflows for enterprise teams?