Erlang calculator to improve call center staffing

Remove the guesswork of staffing and calculate the hours and people needed to hit SLA with Assembled's Erlang C calculator.

Frequently asked questions

1. What is an Erlang C calculator?
2. How does the Erlang calculator work?
3. How do call centers use Erlang calculators?
4. How do you calculate call handling capacity and average handling time using an Erlang calculator?
5. How do I calculate call center staffing requirements using an Erlang calculator?
6. Can an Erlang calculator be used for both inbound and outbound call centers?
7. How does Assembled’s Erlang calculator help contact centers improve staffing issues?