# Aspect hasn't changed, but your support operation has

Your support operation now runs across more channels, vendors, and complexity than Aspect was built for. Assembled was built to move with it.

[Tour the product](/content/demo/index.html)

## Assembled vs. Aspect

| Feature                                          | Aspect                  | Assembled            |
|--------------------------------------------------|------------------------|----------------------|
| Speedy implementation                              | ✗ — 5+ months         | ✓ — 4–8 weeks        |
| Staffing model for multi-touch and async case work|  |  |
| WFM for back-office teams                          |  |  |
| BPO and vendor management                          |  |  |
| Omnichannel and async support                      | ✗ — voice-first        |  |
| Native integrations with Zendesk, Intercom, and Kustomer |  |  |
| Scheduling and automation                          | ✓ — requires specialist | ✓ — self-serve       |
| Configurable reporting                             | ✓ — complex to configure | ✓ — self-serve       |
| Real-time intraday management                      | ✓ — complex setup      | ✓ — modern UI        |
| Native data validation                             | ✗ — constrained        |  |

[Tour the product](/content/demo/index.html)

2x

faster resolution

85%

containment

“Having workforce management and AI support under one roof was also a major differentiator. It’s not just about having agents handle contacts quicker — it’s about orchestrating the entire operation.“  
Lesley Ong  
Director of Infrastructure and Strategic Planning  
[View case study](/content/case-study/flexcar/index.html)

13k

hours saved annually

“Fundamentally, telehealth providers can all prescribe the same medications. The differentiation is in the experience. Providing a high-quality support experience is an essential part of driving the business.“  
Thomas O'Rear  
Director, Head of Customer Experience, FuturHealth  
[View case study](/content/case-study/futurhealth/index.html)

90%

in-app resolution rate

40,000+

customers

“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.“  
Ben Levick  
Head of Operations and AI, Ramp  
[View case study](/content/case-study/ramp/index.html)

2x

productivity boost

100+

hours of work automated

“WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions.“  
Derek Lichtensteiger  
Senior Systems Engineer, Canva  
[View case study](/content/case-study/canva/index.html)

## Frequently asked questions

Aspect has forecasting and scheduling depth we've built our operation around. Will Assembled hold up?

We've spent years building out our Aspect configuration. What does switching actually involve?

Our stack runs on Zendesk / Intercom / Salesforce. Does Assembled integrate natively?

Aspect had a multi-day cloud outage in early 2026. How does Assembled handle uptime and incident communication?

What does Assembled cost compared to Aspect?